Job Title: Financial Team Lead About the Position: We are seeking a skilled Financial Team Lead to oversee daily operations and drive performance in Bogota, Colombia. Responsibilities: - Supervise customer service or support agents to meet performance metrics - Provide coaching, mentoring, and feedback to improve individual and team performance - Conduct regular reviews, one-on-one sessions, and team meetings to promote open communication and growth - Monitor daily operations and ensure service levels are met or exceeded - Handle escalations, resolve operational issues, and maintain smooth workflow - Identify opportunities for improvement and implement process enhancements - Ensure adherence to company policies and compliance requirements Requirements: - Near-native English is required - Previous experience working with financial institutions is essential - Strong coaching, people management, and communication skills are necessary - Able to drive performance and motivate a team in a fast-paced environment - Proactive, reliable, and eager to learn new systems and processes - Ability to handle pressure, manage time effectively, and make sound decisions - Comfortable working on a night shift and adjusting to operational demands - Tech-savvy and advanced proficiency in G-Suite/MS Office - Strong work ethic and talent for bringing out the best in others