**Job Category **:Customer Success Group **Job Details**: **Responsibilities** - Be knowledgeable of the B2B Commerce product feature set, use cases, and industry verticals to which they apply. - Be knowledgeable of cross cloud capabilities and solutioning to drive customer value. - Work with customer teams to promote maximum use of native capabilities throughout the entire implementation and release lifecycles. - Provide implementation guidance and commerce best practice recommendations to Customers in preparation, planning, and launch of their B2B commerce sites. - Support team to ensure Salesforce B2B services are properly engaged with both the Customer and Customer implementation teams or Systems Integrator. - Understand customer's commerce success metrics and help drive (fit for purpose) solutions to achieve results. - Help safeguard B2B implementations by facilitating engagement of service team-members at critical checkpoints to ensure the solution meets best B2B Commerce practices (i.e. solution design, code, performance, scale, testing, launch) - Provide status reporting of service engagements and scoring for customer implementations. - Gather and review customer project artifacts e.g. scope documents, project plans, requirements, design documentation, test - Escalate in scenarios where client and/or implementation teams are faced with launch barriers or are struggling in aspects of their commerce program. **Qualifications** - SaaS software and business models - Data Mapping and Modeling guidance - Information and integration guidance - Ecommerce Best Practices (market-specific and global) - 3rd party integrations - Search Engine Optimization (SEO) - Multi-site solutions, operations, and governance (domestic and international) - Content Management - Customer Relationship Management (CRM) - Analytics and ecommerce KPIs (key performance indicators) - User experience design and usability - Order management, payment process. - Fulfillment and logistics - Customer service in context of B2B commerce use cases - Minimum of three (3) years in B2B manufacturing or retail experience in areas of commerce, operations, information architecture, user experience design, systems integration and project management skills; in the context of ecommerce is preferred. - Previously managed functional/technical business requirements client implementations in a direct delivery or advisory consultative way. - Bachelor's degree - Ability to solve implementation challenges with a high degree of autonomy - Proficient knowledge of GSuite, MS Office, Diagraming Software such as Lucid, Project Management Software such as JIRA, or Smartsheets - Strong written and verbal communication skills, specifically in the area of technical writing and functional specification documentation - Proficiency in working with teams/matrix organizations - Adaptable to a fast-paced, dynamic work environment - Working knowledge of Salesforce platform; Certifications are preferred, but not required. - Ability to travel up to 30% of the year domestically and internationally if needed or allowed. - Knowledge of (or experience with) SDLC (software development life cycle) is a plus **Accommodations**: **Posting Statement**: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce welcomes all.