Sutherland is seeking an attentive and goal-oriented person to join us as an Actimize Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Professionals in this role get to**: Bilingual software support engineer with development experience who want to benefit from a great on boarding program and professional development by joining our IT Enterprise Team in Bogota, Colombia, partnering up with NICE Software Solutions multicultural teams from all over the globe. NICE Engineers will manage tasks for technical issues. Also, trouble shoot and resolve issues for NICE clients. - Excellent verbal and written communication skills in English. - At least 1 year in technical support facing customers and resolving issues. - Fast learner with ability to educate her/himself on relevant technologies. - Excellent technical and analytical skills. - Technical development/debugging and diagnosis skills (e.g. coding, scripting, etc.) - Excellent organizational skills, ability to set own task lists and time lines. - Ability to work in a team. - Demonstrated interest and ability to communicate across technology and business boundaries. - Bachelor's degree in computer science (or equivalent) **Required Skills**: - Experience in customer support. - Proficient with Linux, Microsoft Server - Knowledge with SQL Server, MySQL y PostgreSQL - Knowledge with XML, HTML, PERL - Familiarity with servers tuning and solving performance issues. - Basic knowledge of VB, C++ or Java. - Bilingual in English in at least 80%. **_Responsibilities:_** - Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution. - Working in accordance with NICE support process, procedures, contractual SLA’s. - Determine problem through detailed troubleshooting exploration with customers. - Documenting all customer interactions in CRM tool in accordance with SLA.