Senior Technical Support Engineer Role We are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our technical support group, you will be responsible for providing remote technical support to customers worldwide. This is an exciting opportunity for a motivated and experienced engineer to work with a leading global technology leader. If you have a passion for problem-solving and enjoy working in a fast-paced environment, we would love to hear from you. About the Role The primary responsibility of this role is to provide technical support to customers on server and storage equipment located at their sites. You will work extensively in the server environment and be responsible for troubleshooting and resolving technical issues remotely. You will need to possess excellent communication skills, both written and verbal, as well as strong analytical and technical skills. A drive to follow issues to resolution, commercial sensitivity, and superb attention to detail are essential qualities for this role. - This position focuses heavily on remote managed services for data centers located in manufacturing facilities. - You will be instrumental in bridging the industrial and information technology paradigms. - You will support modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware. - You will provide troubleshooting assistance remotely via telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers. - You will work with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully. Required Skills and Qualifications To be successful in this role, you will need: - Bachelor's degree in engineering, computer science, information technology, or similar. - Minimum of 3 years' experience as a VMware engineer. - Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures. - Extensive knowledge of the fundamentals of VMware solutions and related technologies. - Excellent communication and collaboration skills. - Exceptional analytical and technical aptitude. - Great organizational, time management, and problem-solving skills. - Availability to resolve urgent VMware environment problems outside of business hours. - Familiarity with network and SAN switching technologies. - Good English reading, writing and verbal communication skills. - Able to work in a round-the-clock, global operation 7 days x 24 hours. Benefits We offer a comprehensive benefits package that includes: - Comprehensive mindfulness programs with a premium membership to Calm. - Volunteer Paid Time off available after 6 months of employment for eligible employees. - Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. - Employee Assistance Program. - Personalized wellbeing programs through our OnTrack program. - On-demand digital course library for professional development. Our Culture We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.