Job Title: Specialist GBS Account & Sales Ops CostCenter/Budget and/or Revenue Responsibility: NA Purpose &Overall; Relevance for the Organization: adidas Shared Services inBogotá delivers high quality services for Customer Service andInvoice to Cash, Accounts Payable, Retail Accounting, eCommerceAccounting and other Finance processes as well as HR Services foradidas companies located in Europe and Americas. Claims is a keyelement within adidas wholesale customer service. This team isresponsible for the claim’s activities such as logistic claims andinvoice management tasks. The team delivers all activities in atimely manner and with the required quality. The team supportsprojects, including process standardization, tools implementation,and other ad hoc projects. Key Responsibilities: 1. Claimsmanagement activities such as logistic claims and defect/usedproduct, returns, pricing, compliance, auditing, vendor allowance,and advertising. 2. Responsible for investigating, resolving, andreconciling an entire portfolio for the strategic accountsdeductions for NAM. 3. Support communication with customers via allrelevant communication channels (e-mail, tickets, phone), providinginformation related to claims and billing. 4. Manage customerrelationships, which includes problem resolution and root causeanalysis. 5. Manage the relationships within customer service andsales as well as other stakeholders in the business. 6. Identifyimprovement opportunities and support their implementation. 7.Support ongoing projects for the implementation of technologysolutions. Key Relationships: 1. Credit Management 2. OtherCustomer Service teams 3. Market Finance Knowledge, Skills andAbilities: 1. High level of empathy and emotional intelligence. 2.Experience with SAP. 3. Experience with Salesforce.com. 4.Experience in a Shared Service environment or similar. 5. Abilityto read, write, and communicate in English in a business setting.6. Ability to pay close attention to detail and a high degree ofcustomer orientation. 7. Good problem-solving and analyticalskills. 8. Self-motivated and self-directed individual. 9.Availability to travel for periods of 3 to 4 weeks. RequisiteEducation and Experience / Minimum Qualifications: 1. Universitydegree. 2. 1-2 years working experience in providing customersupport in the field of customer service, sales, or logistics. Highlevel of customer orientation and communication. AT ADIDAS WE HAVEA WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUSTLIKE ATHLETES, OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WEFOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WEWANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE COREOF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYINGFAIR. 1. COURAGE: Speak up when you see an opportunity; step upwhen you see a need. 2. OWNERSHIP: Pick up the ball. Be proactive,take responsibility and follow-through. 3. INNOVATION: Elevate towin. Be curious, test and learn new and better ways of doingthings. 4. TEAMPLAY: Win together. Work collaboratively andcultivate a shared mindset. 5. INTEGRITY: Play by the rules. Holdyourself and others accountable to our company’s standards. 6.RESPECT: Value all players. Display empathy, be inclusive and showdignity to all. adidas celebrates diversity, supports inclusivenessand encourages individual expression in our workplace. We do nottolerate harassment or discrimination toward any of our applicantsor employees. We are an Equal Opportunity Employer.#J-18808-Ljbffr