Technical Account Manager , ES - LATAM - NOLA Job ID:2840621 | Amazon Web Services Colombia S.A.S. Would you like tojoin one of the fastest-growing organizations within Amazon WebServices (AWS) and help customers of all industries and sizes gainthe best value and service from AWS? At AWS Enterprise Supportwe’re looking for a Technical Account Manager to work with ourcustomers’ creative and transformative spirit of innovation acrossall technologies. This is a technical role, in which you will havean opportunity to be the principal technical advisor and ‘voice ofthe customer’. As a Technical Account Manager, you will help craftand execute strategies to drive customer adoption and use of AWSservices. Your technical acumen and customer-facing skills willenable you to effectively represent AWS within a customer’senvironment, and drive discussions with senior leadership regardingincidents, trade-offs, proactive scope and risk management. Youwill provide advocacy and strategic technical direction to helpplan and build solutions using standard methodologies, andenthusiastically keep your customers’ AWS environmentsoperationally healthy. The closer relationships developed with yourcustomers will empower you to understand their business/operationalneeds and technical challenges, and help them achieve the greatestvalue from AWS. Key job responsibilities Every day will bring newand exciting challenges on the job while you: 1. Provide support toresolve inquiries from Enterprise customers regarding AWS serviceor Cloud. 2. Complete analysis and present periodic reviews ofoperational performance to customer. 3. Provide detailed reviews ofservice disruptions, metrics, detailed prelaunch planning. 4.Ensure AWS environments remain operationally healthy whilstreducing cost and complexity. 5. Foster trusting relationships withcustomers, understanding their business needs and technicalchallenges. 6. Lead technical discussions with senior leadershipregarding incidents, trade-offs, proactive scope and riskmanagement. 7. Work directly with AWS global engineering andservice teams to resolve customer issues. 8. The role may requireability to travel 10-25% as needed. BASIC QUALIFICATIONS - 5+ yearsof hands-on experience with operational parameters andtroubleshooting for two (2) of the following: Infrastructure/Systems Administration / Networking / DevOps / Compute/ Storage/Database/ Big Data and Analytics/ Application-level services/Serverless/ Applications Development in a distributed systemsenvironment. - Bachelor’s Degree in Computer Science, Engineering,Math, or related discipline required, or equivalent workexperience. Able to communicate effectively in English, withintechnical and business settings. PREFERRED QUALIFICATIONS -Experience in internal enterprise or external customer-facingenvironment as a technical lead. - Experience in one or more of thefollowing areas: Software Design or Development, ContentDistribution/CDN, Scripting/Automation, Database Architecture, IPNetworking, IT Security, BigData/Hadoop/Spark, OperationsManagement, Service Oriented Architecture. - External enterprisecustomer-facing experience as a technical lead, presenting to bothlarge and small audiences. - Experience in a 24x7 operationalservices or support environment. - Experience with AWS servicesand/or other offerings. Amazon is committed to a diverse andinclusive workplace. Amazon is an equal opportunity employer anddoes not discriminate on the basis of race, national origin,gender, gender identity, sexual orientation, protected veteranstatus, disability, age, or other legally protected status.#J-18808-Ljbffr