Horatio Bogota, D.C., Capital District, Colombia Data Analyst Specialist (BOG) Overview of the role: At HireHoratio, we are seeking a detail-oriented Data Analyst Specialist to join our team. This role is responsible for building, maintaining, and optimizing reporting focused on Customer Experience metrics, enabling data-driven decision-making across Operations. The ideal candidate will partner closely with Operations Managers, Customer Service Managers, and Team Leads to provide actionable insights, identify trends, and drive performance improvements. Responsibilities 1. Extract and transform raw data from different CRMs to generate KPI reporting, using Python, SQL, BI Tools, Google Suite, and Microsoft Office. 2. Design, create, and maintain reports & dashboards to monitor business health metrics for both internal and external clients. 3. Participate and assist in the deployment and enforcement of data governance policies, ensuring the correct usage of our data warehouse. 4. Generate data-driven decisions and business insights based on available and self-generated reporting. 5. Manage effective, efficient, and empathetic communication with different stakeholders. 6. Streamline existing processes and implement new initiatives. Requirements: - Knowledge of Python at a basic to intermediate level, with 1 to 2 years of experience involving data science libraries such as Pandas, matplotlib, seaborn, numpy, plotly, sklearn, scipy, datetime, json, os, and related. - Basic to intermediate SQL knowledge, with 6 months to a year of experience (not necessarily professional). - Familiarity with Data warehousing concepts, ETL and ELT pipelines, and understanding of Data Governance policies to develop sustainable solutions. - Proficiency in Google Sheets / Excel at a basic to intermediate level. - Completed or pursuing a degree in Computer Science, Data Science, Business Analytics, Statistics, Information Systems, or a related field. - 1 to 2 years of professional experience in roles like Data Analyst, Data Engineer, or Business Analyst. - Near Native English Proficiency (C1 or higher). Skills: - Empathetic and efficient communication skills. - Ability to communicate complex quantitative concepts to stakeholders from diverse backgrounds. - Proactive and autonomous work approach. - Resilience under pressure. - Ability to switch between projects and manage priorities effectively. - Efficient time management and familiarity with agile methodologies. Preferred skills include interest or knowledge in Artificial Intelligence, Data Governance & Management, Data Science, Snowflake platform, and API experience. This is a Bogota-based hybrid role. #J-18808-Ljbffr