About The Role As a seasoned customer experience professional, you will play a pivotal role in driving business growth by optimizing service strategies and enhancing the overall customer experience. - Process Optimization & Continuous Improvement: Collaborate with cross-functional teams to analyze and improve existing processes, implementing industry best practices and fostering a culture of innovation and continuous learning. - Strategic Execution & Organizational Alignment: Develop and execute strategic projects, identifying and mitigating organizational barriers, and defining scalable frameworks and standards. - Data-Driven CX Enhancement: Monitor and analyze customer experience metrics, extracting insights to inform improvement initiatives and prioritize enhancements. In this role, you will have the opportunity to work on high-impact projects, drive business results, and develop your leadership skills. If you are a strategic thinker with excellent problem-solving skills, we encourage you to apply for this exciting opportunity. Requirements - Mandatory: Fluency in English. - Experience: - >5 years in management consulting, operations, customer service, or business development. - Preferred: Background in Internet & Consulting industries with customer service experience. - Leadership experience in cross-functional projects (≥3 years). - Proven managerial skills and expertise in continuous improvement methodologies (Black/Green Belt certification preferred). Work Style & Skills - Self-starter, able to work independently, multitask, and prioritize effectively. - Creative problem-solving skills. - Excellent communication skills, both written and spoken. - Ability to analyze data and translate insights into actions. - Detail-oriented with curiosity about business operations.