Join to apply for the Technical Implementation Specialist role at Broadvoice 2 days ago Be among the first 25 applicants Join to apply for the Technical Implementation Specialist role at Broadvoice Direct message the job poster from Broadvoice Looking for great talent to join our growing organization POSITION SUMMARY: Broadvoice is looking for an experienced Technical Implementation Specialist to join our growing team. In this dynamic role, you will implement our product solutions by working with customers to build system requirements. The Technical Implementation Specialist provides training and facilitates knowledge transfer through planning and execution; delivering a full assessment of existing voice and data networks, identifying needs & challenges, and adapting implementation plans to ensure a smooth transition to our VoIP network. YOUR DAY-TO-DAY: Plan and troubleshoot customer voice and data networks Ensure a streamlined implementation process for customers by providing customer support, verifying service, testing system configuration, & identifying, correcting, & escalating issues Become a subject matter expert, providing customer support throughout implementation by resolving concerns Document, track, & provide status updates on all tickets, projects, & customer communications Provide feedback to engineering and product teams regarding features and functionality, communicating product enhancements, bug fixes and modifications Collaborate with internal business partners to resolve customer questions and issues Perform job-related duties as assigned WHAT YOU BRING TO THE TEAM: Experience in successful implementation and/or support of voice and data networks Strong time management, prioritization, and planning skills Working knowledge of the following: Microsoft applications (Word, Excel, Outlook, etc.), Wireshark, Notepad/Notepad++, XML Marker, Audacity, Putty, Firefox, Chrome Excellent interpersonal and communication skills Excellent problem-solving and customer service skills Ability to meet deadlines, achieve goals, and work in a dynamic environment Demonstrated ability to manage and escalate issues and drive resolution Demonstrated ability to work both independently and as part of a team Adaptable to change in processes, procedures, and responsibilities WHY BROADVOICE: We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections. Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most. Broadvoice is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service, Information Technology, and Project Management Industries IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications Referrals increase your chances of interviewing at Broadvoice by 2x Get notified about new Implementation Specialist jobs in Colombia . Bogota, D.C., Capital District, Colombia 1 month ago Microsoft CRM Application Implementation Specialist Technical Implementation Specialist (ES, PT & EN) Microsoft CRM Application Implementation Specialist Senior ERP Implementation Specialist - 9995 Senior ERP Implementation Specialist - 9995 Bogota, D.C., Capital District, Colombia 2 days ago IBM i Software Implementation Consultant GoHighlevel Automation and AI Specialist Colombia $18,000.00-$30,000.00 3 months ago Senior Architect IT Solutions, ServiceNow National Legal Consultant on Child Rights for UNICEF Armenia CO We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr