Freight Service Agent Job Description This role involves the completion of administrative tasks and coordination relating to front-line operations, including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities. Key Responsibilities: - Data Entry: Accurately enter information into our database systems. - Ramp Activities: Ensure the efficient loading and unloading of freight. - Sort Activities: Organize and prioritize tasks to meet deadlines. - Trace Activities: Investigate issues related to delayed or missing shipments. - Dispatch Activities: Coordinate the transportation of goods. - Local Customer Service: Provide excellent support to customers in the local area.