Job Title We are seeking a skilled telecom professional to lead the execution of VoIP and ISP projects. This role will oversee end-to-end project delivery, ensuring on-time completion, adherence to quality standards, and high client satisfaction. The project manager will coordinate cross-functional teams, manage timelines, and serve as the primary point of contact for internal and external stakeholders. Ideal candidates will have expertise in telecom, strong leadership abilities, and a passion for structured project delivery. Key Responsibilities - Manage the full lifecycle of VoIP, ISP, and network deployments across multiple clients and locations. - Develop detailed project plans, track milestones, and adjust schedules as needed to meet deadlines. - Lead cross-functional teams, including field technicians, provisioning, engineering, and support teams. Client & Vendor Engagement - Act as the primary point of contact for clients throughout the project lifecycle. - Handle escalations, resolve technical delivery issues, and ensure client satisfaction. - Collaborate with ISPs, hardware vendors, and third-party tech partners to ensure smooth project execution. Service Delivery Oversight - Ensure service delivery aligns with SLAs, quality standards, and operational goals. - Standardize and continuously improve delivery processes, documentation, and workflows. - Drive onboarding of new services and ensure a smooth transition from installation to support. Reporting & Communication - Provide regular updates to leadership and stakeholders regarding project status, risks, and key performance indicators (KPIs). - Maintain accurate project documentation within project management (PM) and CRM systems. Requirements - 3–5 years of experience in telecom project management and/or service delivery. - Proven ability to manage technical rollouts at scale—multi-site VoIP, ISP, or network installations. - Strong organizational, leadership, and client-facing communication skills. - Experience coordinating with ISPs, VoIP providers, and field service technicians. - Familiarity with networking concepts (e.g., firewalls, routers, switches).