**Requisition ID**: 231513 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **Purpose** Contributes to the overall success of the Employee IT Services ,IT&S; globally ensuring specific individual goals, plans, initiatives are executed, delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **Accountabilities** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate. - To manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log; perform closure of logs; including following up with all affected departments and their associated users to ensure that problems are solved and the level of service did meet their expectation. - Keep current on rapidly changing technological trends, self teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives. - Understand how the Bank’s risk appetite and risk culture should be incorporate into in day-to-day activities and decisions. - Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML and ATF sanctions and conduct risk. - Champions a high-performance environment and contributes to an inclusive work environment. **Dimensions** - Employee IT Services Support 45,000 employees - Canadian Wealth Management, USA and Canadian GBM, E.O - Multiple Active Directory User and Accounts Management. - Global Identity and Access Management Services - The incumbent receives general direction from the Manager and is responsible for reporting delays or problems with assignments and requests. The incumbent must keep Management up-to-date on issues that impact the delivery of their own responsibilities. - The incumbent will contact the user or user’s contact for follow-up on actions required to complete access requests. - The incumbent is required to: - interact with internal clients of all levels on a daily basis - be prepared to work non-standard hours. **Education** - The incumbent must have an in-depth knowledge of the following: - Active Directory Users and Groups Policies and Functions - Application Operating Systems - Bank Security Policies - Office Automation Software - Network Topologies - The incumbent must possess good oral and written communication skills for the purpose of providing reports to management and effectively communicating with the user community. - The incumbent must have a proficient level of English, written and verbal at high levels. - Bilingual English/Spanish language skills (B1+ English level) **Working Conditions** When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support. LI-Hybrid COLGBS Location(s): Bogotá or Home-Office ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.