Senior Consultant This is an exceptional opportunity to excel in a dynamic role that requires a blend of technical expertise and business acumen. The Senior Consultant is responsible for driving the development, testing, and delivery of the NICE CXone software platform. This involves implementing the NICE CXone software, working with various Contact Center technologies, and collaborating with teams using agile or waterfall development processes. Main Responsibilities - Serve as a thought leader in customer experience transformation, process automation, and omnichannel technologies. - Exercise latitude in determining objectives and approaches to engagements, focusing on client satisfaction. - Influence client leadership to establish overall business relationships and engagement strategies. - Work on issues impacting design/selling success, future concepts, and product offerings. - Mentor software engineers to enhance their skills. - Collaborate with the project team to improve and enhance software written in one or more languages: CXone Studio, C#, ASP.NET. - Design and present projects to optimize current processes and the overall platform. - Code, test, and deliver high-quality software on time. - Attend meetings and training as required. - Collaborate with system analysis and project management for successful project completion. Required Skills - Bachelor's degree in computer science, IT, or engineering preferred. - 5+ years of experience in NICE CXone and UC environments. - 3+ years of software development experience, including design, custom coding, and testing of real-time systems. - Experience with enterprise-level CCaaS architecture for complex business needs. - Network infrastructure experience. - Ability to create and present solutions to executive stakeholders. - Team player with excellent customer-facing presentation skills. - Existing knowledge and/or industry certifications for NICE CXone and process automation technologies. - Contact center as a service (CCaaS) software management and domain experience. - NICE CXone and CXone Studio experience. - 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.). What We Offer - A comprehensive benefits package, including medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO), and wellness time off.