Job Description We are seeking a skilled Windows Technical Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams. You will analyze and isolate complex problems into a reproduction of the issue, explain complex technical issues to non-technical people, and collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes. In this role, you will develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues. You will also contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences. Requirements - In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals. - Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.). - Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues. - Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. - Ability to work independently and as part of a team in a fast-paced environment. Benefits This is an excellent opportunity to join a dynamic team and contribute to the success of our organization. We offer a competitive salary range, comprehensive benefits package, and opportunities for growth and professional development. Other Opportunities We have several other exciting opportunities available in our organization, including System Software Engineer - GCC/LLVM compiler, tooling, and ecosystem, Advanced Technical Support Engineer - Windows, and more.