Objective: We are seeking a skilled professional to fill the position of Technical Support Specialist. This role involves performing data analysis and troubleshooting on open incidents/ issues, exploring data discrepancies, documenting findings, communicating results, and articulating data trends. This is an exciting opportunity for individuals who possess strong problem-solving skills, analytical thinking, and excellent communication abilities. As a Technical Support Specialist, you will be responsible for identifying technical issues with programming code, providing solutions/workarounds, creating SQL database queries, and verifying published data requests. Key Responsibilities: - Data Analysis and Troubleshooting - Discrepancy Investigation and Resolution - Documentation and Communication - Technical Issue Identification and Resolution - SQL Database Query Creation and Verification Requirements: - Bachelor's Degree in Computer Science/Information Technology/Engineering or equivalent - Hands-on experience with technologies: Databricks, Hadoop, Spark (Scala-based), Pyspark Python, Snowflake, Kubernetes - 2-3 years SQL programming and writing queries - Demonstrated strong problem-solving and business analytical skills - Ability to communicate effectively with various levels of the organization - Strong organizational and time management skills About Us: We are a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. Our mission is to accelerate the development and commercialization of innovative medical treatments, improving patient outcomes and population health worldwide.