Bilingual Customer Service Role At Iron Mountain, we recognize the value of delivering exceptional customer experiences. Our team is looking for a skilled Bilingual Customer Service Agent to join our ranks. This role offers an exciting opportunity to work with customers from diverse backgrounds and cultures, utilizing your language skills to provide top-notch support. - Job Description: As a Bilingual Customer Service Agent, you will be responsible for managing responses to internal and external customers in a timely manner. You will utilize the CRM Service Cloud platform to efficiently administer cases and ensure resolution and continuity of service excellence. - Responsibilities: - Prioritize claims and incidents reported by customers, acting with a sense of urgency and maintaining traceability from start to finish. - Train, coach, and guide customers remotely in Iron Mountain service interaction, enabling the generation of high levels of service experience. - Coordinate and establish an efficient interaction with different areas of operations and business to maintain collaborative work impacting service excellence. - Promote new technologies defined by the company, taking advantage of recurring instances of customer contact. Required Skills and Qualifications We're seeking individuals with a strong academic background and advanced English language skills (B2+). Previous experience in service or customer service roles, as well as training related to handling, improvement, and process management, are highly desirable. - Academic bachelor's degree - Advanced English at a conversational, reading, and writing level (B2+) - Minimum 1 year of experience in service or customer service roles - Desirable training related to handling, improvement, and process management Benefits We offer a comprehensive total reward package that supports your career growth, personal well-being, financial stability, and retirement. Enjoy global connectivity with over 26,000 teammates in 52 countries, competitive compensation, and opportunities for professional development and growth. This role also comes with a hybrid mode of Telework (Remote and occasional in-office attendance) and transportation services for face-to-face working days. Be part of a winning team that embraces diversity, inclusiveness, and differences! Join Our Team To learn more about this exciting opportunity and how you can make a positive impact on our customers' experiences, please visit our website for more information.