Customer Success Specialist "> The Infinity Customer Success Group is a global team of program experts who provide ongoing support and oversight for our Infinity customers under contract, ensuring customer satisfaction and loyalty. "> This role involves managing accounts that no longer require a designated CSM. You will communicate with them regularly through digital means to ensure the different elements of their Infinity agreement are well fulfilled. "> Key Responsibilities: "> - Detailed understanding of the different contracts to ensure agreement fulfillment "> - Regular interaction with the respective Sales teams "> - Manage and collaborate with internal resources to ensure customer satisfaction "> - Daily updating of project status within the Infinity project management Jira portal "> - Proactive reporting to customers, partners, and Check Point resources on project status "> - Order processing through our backend team "> - Infinity allowances tracking "> - Ensuring that all annual licenses and services are renewed on time "> - Examining usage trends "> - Regular monitoring of the accounts' health and offering course of action "> - Infinity Newsletter distribution "> "> Qualifications: "> - Bi-Lingual, English and Spanish fluency "> - At least 2 years of customer service/facing experience "> - Excellent service orientation manifested in a customer first approach "> - Strong organizational skills in a dynamic and stressful environment "> - Ability to smoothly navigate and interface with internal/external teams "> - Excellent communication skills "> - Capacity to work independently while also being a team player "> "> Advantage: "> - Technical experience and orientation – Major advantage "> - Familiarity with CRM and ticketing/program management systems "> - Proficiency in O365 (Excel & PowerPoint) "> - Customer Success background "> - Additional language proficiency "> "> Must be eligible to work in Mexico or Colombia without sponsorship from an employer now or in the future. "> EOE M/F/Veterans/Disabled