Experience Manager We are looking for a dynamic individual to manage customer experiences from start to finish. As an Experience Manager, you will be responsible for planning and coordinating trips, providing exceptional support to customers before, during, and after their travels. Main Responsibilities: - Develop and implement customized travel itineraries to meet customer needs. - Communicate effectively with customers and local operators to ensure seamless trip execution. - Solve problems and resolve any issues promptly to maintain high customer satisfaction. - Manage customer feedback and complaints in a professional manner. - Collaborate with internal teams to improve customer experience and operations. Requirements: - 2-5 years of experience in customer-facing roles or similar industries. - Excellent English skills (written and spoken). - Detailed-oriented with a proactive and customer-focused attitude. - Strong problem-solving skills and ability to manage tasks efficiently. - Customer-centric mindset with empathy and effective communication skills. - Ability to think critically and find solutions to complex challenges.