Job Opportunity: Operations/Project Coordinator We are seeking an experienced Operations/Project Coordinator to lead project execution from inception to completion, ensuring seamless coordination between client-facing teams and internal functions. Key Responsibilities: - Develop detailed project plans, including scope, objectives, deliverables, timelines, and resource allocation. - Coordinate with internal teams to ensure smooth operations and optimal efficiency. - Monitor project progress, identify potential risks, and implement mitigation strategies. - Analyze operational data to identify areas for improvement. - Implement process optimizations for enhanced productivity. - Manage client communication regarding projects and operational status. Requirements: - Advanced English proficiency is required. - Bachelor's degree in Business, Marketing, Project Management, or related fields. - Minimum 2 years of experience in customer support operations management. - Proficiency with CRM/support tools. - Strong organizational, analytical, and client communication skills. - Proven experience in managing escalations, quality assurance, and support training. This role offers a unique opportunity to work on-site in Bogotá, driving success through effective project coordination and operational excellence.