Job Title: Marketplace Operations Manager We're looking for a seasoned and data-driven professional to oversee marketplace performance across key cities in LATAM. - Lead courier operations across multiple cities, ensuring supply health, online hours, and fulfillment efficiency. - Design and optimize scalable processes for courier lifecycle management (acquisition, engagement, retention). - Collaborate with cross-functional teams to launch initiatives that improve marketplace balance and performance. - Own dashboards and reporting to monitor KPIs, track initiatives, and share results with leadership. - Provide business recommendations based on data insights and deep operational understanding. - Lead teams to use various analytical tools (SQL, Python, Excel, BI) to analyze large datasets, identify trends, and drive strategic decisions. - Document and replicate best practices across cities, fostering a culture of continuous improvement. - Support the development and feedback cycle with product teams on new features and assignment models. About Us: DiDi Global Inc. is a leading mobility technology platform offering app-based services across markets including Asia-Pacific, Latin America, and Africa. We create user value by innovating new experiences that are safe, pleasant, and efficient. Requirements: - 5-7+ years of experience in operations, strategy, analytics, consulting, or high-growth startups (food delivery or mobility is a plus). - Proven ability to turn data into action. Strong skills in SQL, Excel, and Python are ideal. - Experience with BI/visualization tools such as Power BI, Tableau, or Looker. - Strong understanding of business metrics and operational KPIs. - Bachelor's degree in Engineering, Economics, Mathematics, Business, or related fields. - Strong communication skills and ability to influence across functions and levels. - Demonstrated leadership potential and ownership mindset — proactive, independent, and impact-oriented. - Comfortable operating in fast-paced and ambiguous environments. - Professional fluency in English and Spanish (written and verbal).