Resume must be submitted in English The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes, and making the value they’re getting out of HubSpot visible to drive usage, desired outcomes, retention, and growth. As a Principal Customer Success Manager (CSM) on the Strategic Accounts team, you will work with a variety of primarily corporate/enterprise-sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks, proactively managing risk, and identifying opportunities for new products and services within your book of business. You’ll collaborate with a broad range of stakeholders, including leadership, to understand their teams' functions and challenges, and help set them up for long-term growth. In this role, you will: Oversee the customer experience for a portfolio of 30-40 enterprise-level, high-value accounts with the goals of retention and growth. Build and foster deep relationships at all levels of the customer organization, managing multiple tasks to ensure alignment with their business goals and use cases, and developing long-term partnerships. Use strategic thinking, consultative problem solving, and deep product knowledge to help your customers achieve measurable business outcomes, explore new use cases, and maximize their ROI with HubSpot. Partner with internal cross-functional teams (Sales, Marketing, Product, Contract Management, and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation. Create and deliver Executive Business Reviews, presentations, and strategic consultations to align on goals, priorities, growth opportunities, and the overall business vision to support optimal adoption of the HubSpot platform. Act as a customer advocate, focusing on deep platform solutioning by developing adoption roadmaps, removing technical and cultural barriers, creating and delivering success plans with clear outcomes, and aligning internal resources to support customer initiatives—demonstrating resilience and perseverance through setbacks or slow progress. Travel onsite to deliver strategic consulting engagements when needed, usually around 2-3 times annually. Demonstrate a sustained, significant, and quantifiable impact on the business in areas such as program development, team growth, and people development. We are looking for candidates who have: Business-level English & Spanish proficiency. A personal commitment to helping customers succeed. Experience working with large organizations (200+ employees). Experience managing a minimum of $5-6M ARR. A proven track record of impacting customer results through creative problem-solving, strategic consulting, and change management. SaaS platform experience is preferred but not required. Strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive presentations. Comfort with navigating change. Project management expertise, including planning and executing strategic initiatives. Experience with risk management, account retention, and renewal strategies. An autonomous, proactive approach to identifying challenges and solving them collaboratively. Experience as a Senior CSM, Senior Account Manager, or in strategic partnerships. Experience working with VP+ or C-suite decision-makers. We understand the confidence gap and imposter syndrome can hinder great candidates, so don’t hesitate to apply — we look forward to hearing from you. If you need accommodations or assistance due to a disability, please contact us using this form. This information will be kept confidential and used solely to determine appropriate accommodations during the interview process. At HubSpot, we value flexibility and connection. Whether remote or in-office, we encourage building strong team connections. In-person onboarding is required for our Engineering team, and broader team members will participate in events like the Product Group Summit. If travel accommodations are needed, please inform your recruiter during the hiring process. We support candidates requiring alternative arrangements. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is a leading CRM platform that offers software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale with our customers. We foster a culture that empowers employees to do their best work. Interested in joining us? We’d love to hear from you. Learn more about our culture in the HubSpot Culture Code, with over 5M views, and our commitment to diversity and inclusion. Thanks to our employees worldwide, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has received numerous awards for its culture. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work remotely and in offices globally. Visit our careers site to learn more. By submitting your application, you agree that HubSpot may collect your personal data for recruiting and organizational purposes. 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