Job Summary A high-performing Air Freight Specialist is sought to join our team in GSC BOG. As a key member of our customer-centric team, you will be responsible for administering air freight operations and customer service processes to drive the movement of customer goods and information while achieving seamless end-to-end performance and profitability. The ideal candidate will have strong understanding of export or import regulations, documentation, and incoterms, with minimum 1 year experience in freight forwarding. A proactive and solution-oriented mindset, combined with excellent communication skills and attention to detail, are essential for this role. Key Responsibilities - Take ownership of transport orders, ensuring timely pickup and optimizing booking processes. - Prepare, control, and distribute necessary export documents, ensuring compliance to all origin export and destination import regulations. - Collaborate with counterparts to validate and finalize documents. - Assign tasks to supporting functions and monitor performance. - Meet and exceed customer expectations as well as internal Key Performance Indicators. - Provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution, and pricing/quotes. - Record, track, resolve, analyze, and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. Requirements - Strong understanding of Export or import regulations, documentation, and incoterms. - Minimum of 1 year in Freight Forwarding experience. - Enthusiasm for building deep and lasting connections with customers. - Proactive and solution-oriented mindset, always demonstrating a 'can do' attitude. - Ability to resolve issues related to product movement and proactively communicating with the customer. - Strong attention to detail and excellent communication skills (oral and written) in English are essential. - Prior customer service experience is preferred. - Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel. - Experience using Cargo Wise Transportation Management System is preferred.