**About the Role**: We are actively seeking an IT Specialist to join our dynamic IT Team at Avidbots Corp. As a key player in our team, you'll be responsible for maintaining the efficiency of our IT systems, providing advanced technical support, and contributing to various IT projects. **How You Will Make a Difference**: - Take charge of onboarding and termination procedures, ensuring accurate setup, license assignments, and records maintenance following IT Operations processes. - Diagnose and resolve complex issues related to operating systems, including performance, configuration, and compatibility problems. - Play an integral role in IT projects, leveraging your expertise to contribute effectively. - Demonstrate proficiency in writing scripts to automate routine IT Operations tasks, enhancing team efficiency. - Bring advanced skills in Systems Integration to ensure seamless data flow through a variety of technologies - Demonstrate advanced knowledge of industry-specific compliance standards, ensuring adherence. **Key Skills and Qualifications**: - Bring 5+ years of practical experience in advanced IT support or a similar role. - Proficient in Ubuntu/Windows systems, software installation, and advanced troubleshooting of software/hardware issues. - Expertise in Systems Integration, ensuring seamless data flow through technologies like SSO, SAML, SCIM, and APIs. - knowledge of ISO 27001 requirements. **Nice to Have**: - Familiarity with Freshservice ticketing system. - Knowledge of Crowdstrike and familiarity with Jumpcloud/Windows Active Directory and its policies. - Understanding of MDM (Mobile Device Management) Tools. - Familiarity with Epicor. - Knowledge of ITIL 4 framework. - Certification in AWS and Azure. - Salesforce Certification