TECHNICAL SUPPORT SPECIALIST ENGLISH

Join to apply for the technical support specialist english role at avidbots corp. about the company: avidbots brings robots to everyday life to expand human potential. our flagship product, the neo autonomous floor scrubbing robot, is deployed worldwide and trusted by leading facilities and building service companies. headquartered in kitchener, on, canada, avidbots is a fully integrated technology company offering comprehensive service and support across five continents. about the role: we are seeking a passionate and customer-focused technical support specialist to support our robots, customers, and technicians in the field. the ideal candidate will excel in a dynamic environment, effectively identify customer needs, and provide professional solutions. this role reports to the team lead - technical support. candidates residing in cali, palmira, yumbo, or jamundí should be able to attend the office if required. key responsibilities and requirements: fluent in english and french, with experience working in predominantly english and french-speaking environments. previous experience in phone and email support, assisting english and french-speaking customers, with excellent communication skills. 1-3 years of customer service experience. motivated, eager to learn, and adaptable to flexible work schedules based on business needs. strong interpersonal skills: approachable, attentive, empathetic, and detail-oriented. ability to follow evolving procedures meticulously. primarily remote work, with availability to attend training and short site visits (only outside cali city). collab...