We are seeking an experienced Operations Manager to lead and support our Legal Staffing Solutions teams. The Operations Manager will oversee day-to-day operations for multiple legal client teams, ensuring exceptional service delivery, high performance, and compliance. This role is ideal for a results-driven leader who can prioritize tasks effectively and make decisions quickly in a dynamic, client-facing environment. The successful candidate will have: - Proven leadership and people management skills, including hiring, coaching, and performance management. - A strong understanding of timekeeping and productivity systems. - Experience managing staffing for legal clients, preferably in immigration, mass tort, or litigation support. In return, you will enjoy a fast-growing career path, flexible working arrangements, pre-paid health insurance coverage, and opportunities to improve your English skills through international projects and fully personalized English classes. Key Responsibilities: - Oversee multiple legal support teams across clients, ensuring consistent performance and delivery. - Maintain strong relationships with legal clients, promptly addressing escalations and identifying process improvements. - Provide direction and mentorship to team leaders and coordinators, offering regular performance feedback and coaching. - Validate time entries to ensure billing accuracy across all client teams. - Lead weekly and monthly team meetings to promote cohesion, transparency, and alignment across support functions. - Prepare and present performance reports, client feedback summaries, and service optimization recommendations to senior leadership.