Job Title: Java Applications Support We are seeking a detail-oriented professional to assume the role of Actimize Support Engineer. Key Responsibilities: - Prioritize, schedule, and administer all updates, upgrades, and major software releases in accordance with company policy and contractual terms. - Document the problem-solving process, including successful and unsuccessful decisions made, and actions taken through to final resolution. - Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. - Develop and document change requests capturing customer requirements. - Perform hands-on fixes on the Sales and Service Performance Management applications. - Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard testing methodologies. - Identify and learn appropriate software applications used and supported by the organization. Required Skills and Qualifications: - Excellent verbal and written communication skills. - At least 2 years of experience in technical support facing customers and resolving issues. - Fast learner with ability to educate themselves on relevant technologies. - 2 years of experience with application development using object-oriented programming, Java, Windows Forms, SQL. - Intimate knowledge of connected applications. - Excellent technical and analytical skills. - Technical development/debugging and diagnosis skills. - Integration experience with desktop enterprise software applications. - Excellent organizational skills. - Ability to work in a team environment. Benefits: This role offers opportunities for growth and development within the organization. Others: Demonstrated interest and ability to communicate across technology and business boundaries is a plus.