PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION: - The aim of the role is to work as part of a team to provide 24/7/365 operational - support, incident management and stakeholder communication for the systems used to produce, publish, and serve content for a range of adidas platforms and services (possibly including mobile, tablet, desktop, and IPTV). - KEY RESPONSIBILITIES: - Specialist advice Actively maintains recognized expert level knowledge in one or more identifiable specialisms. - Provides definitive and expert advice in their specialist area(s). - Oversees the provision of specialist advice by others, consolidates expertise from multiple sources, including third party experts, to provide coherent advice to further organizational objectives. - Supports and promotes the development and sharing of specialist knowledge within the organization. - BUSINESS ANALYSIS Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. - Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration. - Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests. - Contributes to selection of the business analysis methods, tools, and techniques for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. - TESTING Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications (such as reliability, efficiency, usability, maintainability, and portability). - Creates traceability records, from test cases back to requirements. - Produces test scripts, materials, and regression test packs to test new and amended software or services. - Specifies requirements for environment, data, resources, and tools. - Interprets, executes, and documents complex test scripts using agreed methods and standards. - Records and analyses actions and results and maintains a defect register. - Reviews test results and modifies tests if necessary. - Provides reports on progress, anomalies, risks, and issues associated with the overall project. - Reports on system quality and collects metrics on test cases. - Provides specialist advice to support others. - SYSTEMS INTEGRATION AND BUILD Provides technical expertise to enable the configuration of software, other system components and equipment for systems testing. - Collaborates with technical teams to develop and agree system integration plans and report on progress. - Defines complex/new integration builds. - Ensures that integration test environments are correctly configured. - Designs, performs, and reports results of tests of the integration build. - Identifies and documents system integration components for recording in the configuration management system. - Recommends and implements improvements to processes and tools. - PORTING/SOFTWARE CONFIGURATION Configures software and equipment and tests platform-specific versions of one or more software products. - Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards. - CONFIGURATION MANAGEMENT Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions. - Ensures that operational processes are in place to maintain secure configuration, consistent classification, and management of CIs, and for the verification and audit of configuration records. - Develops, configures, and maintains tools (including automation) to identify, track, log and maintain accurate, complete, and current information. - Reports on the status of configuration management. Identifies problems and issues and recommend corrective actions. - RELEASE AND DEPLOYMENT Assesses and analyses release components. Provides input to scheduling. - Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods - manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained. - APPLICATION SUPPORT - PROBLEM MANAGEMENT Initiates and monitors actions to investigate and resolve problems in systems, processes, and services. - Determines problem fixes/remedies. - Assists with the implementation of agreed remedies and preventative measures. - INCIDENT MANAGEMENT Prioritizes and diagnoses incidents according to agreed procedures. - Investigates causes of incidents and seeks resolution. - Escalates unresolved incidents. - Facilitates recovery, following resolution of incidents. - Documents and closes resolved incidents ac