Job Opportunity We are seeking a skilled Process Efficiency Specialist to join our Data & Process Automation team. This role will be responsible for optimizing business processes, documenting requirements, and identifying opportunities to drive operational efficiency. You will collaborate with cross-functional teams to streamline and automate key processes, ensuring seamless delivery of exceptional member experiences. Main Responsibilities: - Analyze, document, and optimize business processes to enhance performance. - Develop detailed documentation, including flow charts, process maps, and user stories. - Collaborate with stakeholders to gather requirements and translate them into technical specifications. - Design and implement automation solutions using RPA tools (e.g., UiPath, Automation Anywhere). - Conduct data analysis to identify pain points, inefficiencies, and opportunities for improvement. - Create and maintain process documentation to ensure clear communication and alignment. - Support cross-functional teams in deploying automation initiatives and process enhancements. - Provide training and support to ensure successful adoption of new process improvements. To succeed in this role, you should have: - Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or related field. - 3+ years of experience in process analysis, business analysis, or process automation. - Hands-on experience with RPA tools such as UiPath, Blue Prism, or Automation Anywhere. - Proficiency in creating process maps, flow charts, and technical documentation using tools like Visio or Lucidchart. - Strong analytical skills with the ability to translate business needs into technical solutions. - Excellent communication skills, with the ability to engage both technical and non-technical stakeholders. About You You are a proactive and detail-oriented problem-solver who excels at turning complex processes into efficient, automated solutions. You possess a strong analytical mindset with a passion for continuous improvement. You enjoy collaborating with cross-functional teams, breaking down technical requirements, and turning them into actionable insights. About Our Culture We value diversity, inclusivity, and equal opportunity employment. We strive to create a work environment that fosters growth, learning, and collaboration. At our organization, you can look forward to professional development opportunities, company events, and a sense of community and belonging.