Job Title: Customer Service Representative Our company is seeking a reliable and hardworking individual to grow long term with us in our most important position. As dispatcher for our appliance repair company, you will be the main hub between customers, technicians, suppliers, and information. The ideal candidate is experienced in the appliance repair industry and possesses a strong personality, who can positively interact and direct a crew of technicians in the field. A background in facilities management would be helpful. You must be able to multi-task as well as take the appropriate action with little supervision. - Responsibilities include answering phones to receive and record incoming calls for service requests, approved repairs, recommendations, and inquiries. - Assign, schedule, coordinate and prioritize all service requests to efficiently dispatch service techs with information and materials needed. - Easily communicate with customers, suppliers, and techs. - Prioritize calls according to urgency and importance. Skills required are experience with call center operations, proficient in English and Spanish (oral and written), strong communication and customer service skills, knowledge of office software, routing and scheduling operations, work ethics: reliable attendance, timeliness, and willingness to work. As a customer service representative, you will have the opportunity to work closely with our team to provide exceptional customer service and resolve any issues that may arise. Required Skills and Qualifications - Experience with call center operations - Proficient in English and Spanish (oral and written) - Strong communication and customer service skills - Knowledge of office software, routing and scheduling operations - Work ethics: reliable attendance, timeliness, and willingness to work Benefits: This is an entry-level full-time position with opportunities for growth and professional development. Our company offers a dynamic and supportive work environment. Others: If this opportunity sounds good to you, send us your resume for consideration.