Join our team as a quality assurance specialist and play a crucial role in shaping the future of customer experience. Job Description As a Trilingual Quality Analyst, you will be responsible for developing and implementing quality assurance systems and procedures that exceed client expectations. Your attention to detail and analytical skills will enable you to analyze performance metrics and identify areas for improvement. - Develop and implement quality assurance systems and procedures. - Conduct transaction monitoring and calibrations. - Collaborate on action plans to raise quality standards. About the Role This is an exciting opportunity to join a global team in Colombia, where you will work collaboratively with experienced professionals who share your passion for delivering exceptional customer experiences. Requirements - Bachelor's degree in any field. - Prior BPO experience is mandatory. - Experience as a Quality Analyst is preferred. - English and Portuguese – B2 level or higher (spoken and written). - Strong communication, listening, and analytical skills. - Intermediate skills in Word, Excel, and internet tools. - Knowledge of customer care processes and techniques. Benefits - Permanent contract from day one. - Base salary: $3600000 COP per month. - Biweekly payments – always on time. - Career growth opportunities – we invest in your professional development. - Clear career path to leadership roles. - All legal benefits. Our company values diversity and inclusion, providing equal employment opportunities to all candidates regardless of their background.