Our quality assurance specialist will ensure compliance with regulatory standards and global quality standards in colombia and ecuador. this role is aligned with gmp, gdp guidelines, and local regulations, including pharmacovigilance and medical devices. the quality assurance manager will support the execution of the quality management system, in line with the global strategy of healthcare operations. the successful candidate will manage complaints, deviations, and change controls, ensuring the release of pharmaceutical products, coordinating medical device inspections, and providing support during audits. the key user of sap (quality module) will lead training, change testing, and ticket follow-ups. this requires constant communication with local and global teams, analytical thinking, and a strong results orientation in a technical and multicultural environment. we are seeking an intermediate-high english speaker who can read guidelines, interact in global calls, and generate reports in technical english. a degree in pharmaceutical chemistry is also required, along with current registration and professional license with invima. experience in the pharmaceutical industry, specifically in areas such as quality, product release, pharmacovigilance, and gmp/gdp compliance, is essential. knowledge of resolution 4816 of 2008 (pharmacovigilance), invima guidelines, who guidelines, and gxp regulations is also necessary. familiarity with validation processes, document management, and activities related to product release and transportation is desirable. a strong communicator wi...
Quality assurance specialist we're looking for a detail-oriented qa analyst to join our team and support quality assurance throughout the entire software development lifecycle. this role requires reviewing system requirements, designing test cases, executing manual tests, reporting issues with clear documentation, tracking qa metrics, and supporting bug resolution with dev teams. candidates should have experience in manual software testing, basic knowledge of sql, strong communication and documentation skills, and a bachelor's degree in computer science or a related field. - review system requirements and design test cases - execute manual tests and report issues with clear documentation - track qa metrics and support bug resolution with dev teams - collaborate with pms, engineers, and product teams to ensure software meets quality standards key qualifications: - experience in manual software testing - basic knowledge of sql - strong communication and documentation skills - bachelor's degree in computer science or a related field benefits: - opportunity to work on high-profile projects - chance to collaborate with experienced professionals - professional growth and development opportunities about us: we are a dynamic and innovative company that values teamwork, collaboration, and continuous improvement. we offer a competitive salary, comprehensive benefits package, and a chance to be part of a world-class team....
Quality assurance supervisor job description we are seeking a highly skilled quality assurance supervisor to spearhead the development and execution of our customer service quality assurance programs. as a key member of our team, you will work closely with operations, business partners, and stakeholders to enhance quality standards in our b2c customer service operation. key responsibilities: - oversee a team of quality analysts who perform audits, assess performance scorecards, and provide feedback to agents. - participate in the design of call monitoring formats and quality standards. - take proactive steps to improve effectiveness, compliance to policy, and increase the level of service. - collaborate with other teams to identify trends, streamline processes, and generate solutions to minimize quality assurance concerns and improve service. - monitor the effectiveness of qa metrics as measures of performance, such as quality and satisfaction. required skills and qualifications: - proficient in sap - order management activities - proficient in salesforce - proficient in zendesk - proficient in five9 - proficient in microsoft office; excel, powerpoint, word, etc. - interpreting kpi's - proficient with call monitoring technologies - knowledge of customer care processes and techniques benefits: - career opportunity: grow and develop your skills along multiple career paths. - learning & development: access state-of-the-art learning resources, including our lean academy and online university. - diverse & inclusive culture: be part of an awesome place to work where differ...
We're looking for a highly skilled qa automation engineer to join our team. as a key member of our software testing group, you will be responsible for ensuring the quality and reliability of our products. job description - develop test plans to evaluate product scalability, fault tolerance, stability, and backward compatibility - design, implement, and maintain scalable test automation strategies - evaluate various technologies and methodologies to optimize test processes - analyze and resolve quality issues in a timely manner the ideal candidate will have a strong background in software testing, including experience with automated tools and testing frameworks. they will also possess excellent problem-solving skills and be able to work effectively in a team environment. required skills and qualifications - bachelor's or master's degree in computer science or related field - 4+ years of experience in software testing, writing tests, and test development - 1+ years of coding experience in java and python - familiarity with continuous integration / continuous deployment and test coverage analysis preferred qualifications: - experience with big data platforms such as hadoop and kafka - working knowledge of cloud technologies (aws ec2, docker, redshift, emr) benefits - paid time off - english classes - u.s. holidays - mentored career development other requirements this position offers the opportunity to work on a variety of exciting projects and collaborate with a talented team of engineers. if you are a motivated and detail-oriented individual with a passion for qual...
Job summary: we are seeking a quality systems specialist to support americas customer care and order operations quality based on the strategic workforce planning and quality strategy for latam and canada. this role is remote based in colombia. key responsibilities - develop and maintain quality programs, systems, processes and procedures that ensure compliance with policies and established internal and external standards and guidelines - provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance - work directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet regulations - lead audit and inspection preparation, resolution of audit and inspection findings and liaise with auditing groups and inspectors through all stages of the audits - prepare reports and/or necessary documentation (e.g. corrective and preventative actions) and provide to applicable stakeholders, both internal and external - coordinate legal requests in support of government investigations or litigations - maintain and modify regularly quality assurance programs and policies - foster uniform standards worldwide and enable best practice sharing, thereby fostering the achievement of company's mission globally requirements - bachelor's degree - three years of work experience in quality role, regulatory affairs within pharma or medical devices industry - fluent in english - expertise in capa compliance & investigation techniques - knowledge wi...
Senior quality engineer this role is for a seasoned quality engineer to join our team in bogota. as a key member of the team, you will be responsible for developing and implementing quality strategies across various projects. we are seeking an experienced professional with a strong background in quality assurance and software development. you should have excellent communication skills and be able to work effectively in a team environment. the ideal candidate will have experience in leading quality initiatives, developing test automation frameworks, and collaborating with cross-functional teams to deliver high-quality software products. key responsibilities: - develop and implement quality strategies for multiple projects - lead quality initiatives and ensure that quality standards are met - design and develop test automation frameworks to improve testing efficiency - collaborate with cross-functional teams to deliver high-quality software products - ensure that quality metrics are tracked and reported regularly required skills and qualifications: - strong background in quality assurance and software development - experience in leading quality initiatives and developing test automation frameworks - excellent communication and collaboration skills - ability to work effectively in a team environment - strong analytical and problem-solving skills what we offer: - a dynamic and collaborative work environment - ongoing training and professional development opportunities - a competitive salary and benefits package - the opportunity to work on exciting and challenging proj...
Job description: this role is responsible for conducting thorough evaluations of interactions and data to ensure the quality of ai-driven tools. the quality analyst will review calls and provide actionable feedback to various teams to drive improvement. the ideal candidate will possess strong analytical skills, a passion for achieving business impact, and excellent communication skills....
Job description we are looking for a highly skilled quality assurance engineer to join our team. in this role, you will be responsible for owning the entire testing process, representing quality in cross-team discussions, and advocating for a quality mindset across the product. your responsibilities will include defining and implementing performance/scale test strategy and capabilities, monitoring and improving ci/cd pipelines, and cultivating a deep understanding of business needs and technical roadmaps. key responsibilities: - own the entire testing process for your team - represent quality in cross-team discussions - define and implement performance/scale test strategy and capabilities - monitor and improve ci/cd pipelines - cultivate a deep understanding of business needs and technical roadmaps required skills and qualifications to succeed in this role, you will need: technical skills: - 6+ years of experience in delivering high-quality products and facilitating automation tests in an enterprise software environment - strong hands-on test automation experience with javascript - knowledge of the complete qa cycle and experience with different types of testing - solid strategic vision for test automation - experience building automated api tests and frameworks with restassured or similar frameworks - knowledge and experience in typescript - experience with testing tools such as selenium, test cafe or karate - familiar with the services offered by cloud platform providers such as aws soft skills: - a tester mindset and a solid understanding of testing principles ...
Software quality assurance role this is a challenging opportunity to contribute to the development and delivery of high-quality software products. - job description: - we are seeking an experienced software quality assurance engineer to join our team. as a key member of our engineering organization, you will be responsible for ensuring that our software meets the highest standards of quality, reliability, and performance. - your primary focus will be on designing, developing, and executing manual and automated test cases for our products across salesforce, web, and api. you will also analyze business requirements and technical specifications to create effective test plans and strategies for different product lines. - in addition, you will write, maintain, and improve test automation scripts and testing tools to enhance coverage and efficiency. - you will identify, document, and track defects; collaborate with engineering teams to drive resolutions. - you will conduct regression testing and maintain comprehensive, up-to-date test suites for released and in-progress features. - you will contribute to continuous integration and delivery (ci/cd) by developing and integrating automated tests and maintaining quality gates across multiple products. - you will design, execute, and analyze performance tests to ensure system scalability, reliability, and responsiveness. - you will promote best practices in quality engineering, such as code reviews and continuous process improvement. - you will actively contribute to agile ceremonies, including daily stand-ups, sprint planning, and ...
Key performance indicators and business growth we are seeking a skilled quality auditor to join our team. as a quality auditor, you will play a key role in performing quality checks by reviewing customer service contacts and providing detailed feedback to enhance agent performance. the ideal candidate will have a strong understanding of customer service processes and tools, as well as experience with quality assurance. you will be responsible for identifying development areas to support your progression and that of advisors in their day-to-day responsibilities. this is an excellent opportunity to drive business growth and improve customer satisfaction. main responsibilities: - perform weekly audits on customer service interactions. - provide detailed feedback to agents, highlighting strengths and opportunities for improvement. - share agent performance trends and actionable insights with frontline supervisors, recommending coaching and training needs. - identify and escalate business process gaps for further root cause analysis. preferred skills and qualifications: - advanced level of portuguese (c1). - upper-intermediate level of english (b2). - outstanding customer service skills with a passion for delivering excellence. - strong knowledge of customer service policies, procedures, and best practices. - exceptional attention to detail, ensuring accuracy and quality in all tasks. - excellent organisational, prioritisation, and planning abilities to manage workloads effectively. - self-motivated, with the ability to perform efficiently under pressure and meet deadlin...
As a quality assurance specialist, you will play a critical role in ensuring the quality of our products. your primary responsibility will be to identify and report defects, as well as work closely with cross-functional teams to resolve issues. - you will be responsible for creating and executing test plans, as well as collaborating with developers to reproduce and troubleshoot defects. - through your attention to detail and analytical skills, you will help us deliver high-quality products that meet the needs of our customers. about this role this is a full-time position working onsite from bogotá, colombia (salitre area). you will report directly to the qa development manager and partner closely with the producer and/or designer to agree on the quality plan for new features. - responsibilities include building relationships with development, production, and design teams; promoting a higher quality player experience through tasks such as feature planning, analyzing internal data/player data, and feature/design reviews. - you will spend time testing the game, reporting bugs and providing feedback on features to improve the quality of the game for our players. required skills and qualifications - 3+ years of applicable work experience. - experience with open-world games or soccer, with a focus on delivering exceptional player experiences. - proven track record of making data-driven decisions regarding game design. benefits - health benefits: medical insurance, dental insurance, life insurance, global fitness benefit ($500 usd per year), and mental wellbeing plan. - pr...
Senior quality assurance engineer lead this is a dynamic position in our company that focuses on quality assurance engineering and leadership. we are seeking an experienced qa engineer to lead the development of automated test strategies across multiple layers, drive automation of qa processes, and own maintenance of test infrastructure....
Job description we're seeking a skilled software quality assurance expert to join our team. as a key member, you'll work closely with project teams to ensure software quality through systematic test planning, execution, and defect tracking. your responsibilities will include designing test cases, creating test scripts and supporting material, contributing to test plans, performing troubleshooting analysis, and reporting on test activities, results, issues, and risks. in this role, you'll have the opportunity to maintain high standards of product excellence and user satisfaction while working with deep knowledge of various types of applications, databases, and operating systems. required skills and qualifications - a solid understanding of the software development life cycle (sdlc) and software testing life cycle (stlc) - experience in creating and executing test cases, test plans, and defect reports - familiarity with api testing using tools like postman or swagger - ability to identify, reproduce, and clearly document bugs and issues - basic knowledge of databases and ability to run simple sql queries for validation - strong analytical and problem-solving skills - good verbal and written communication skills - detail-oriented with a passion for quality assurance benefits we offer a range of benefits that empower our people to become the best version of themselves: - finance: competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus - career development: career coaching, global career opportunities, non-linea...
Join us in seeking a seasoned quality assurance professional with expertise in software testing and development. we are looking for an individual who can drive quality and reliability into our saas platform. - we need someone with a strong background in manual and automated testing, along with excellent analytical and problem-solving skills to ensure the accuracy of financial data and correct invoice generation. - the ideal candidate will also have experience with api testing, test automation concepts, and collaborating with cross-functional teams to define clear acceptance criteria. - a deep understanding of database schemas and proficiency in writing complex sql queries is a plus. key responsibilities - integration testing: validate integrations with third-party accounting systems such as quickbooks online, quickbooks desktop, and sage intacct. - data validation: ensure the accuracy of financial data, correct invoice generation, and confirm the integrity of information synchronized between our platform and external accounting systems. - test planning: design, execute, and maintain comprehensive test plans and test cases. requirements - 5+ years experience: in software quality assurance, with significant experience in a saas environment. - proven track record: proven ability to independently design, execute, and maintain comprehensive test plans and test cases. - technical skills: extensive experience with various testing methodologies, including black-box, grey-box, and exploratory testing. what we offer - career growth opportunities: full compliance with security ...
Job opportunity: senior training manager job description: the senior training manager is responsible for planning, coordinating, and implementing classroom training programs and transactional monitoring initiatives to support client objectives. this role requires collaboration with multiple stakeholders to ensure seamless execution and optimal outcomes. key responsibilities: - develop and deliver comprehensive training strategies aligned with business goals. - schedule and conduct training sessions, ensuring timely delivery and effective facilitation. - maintain open communication channels with clients, trainers, and evaluators to address queries and concerns. - conduct regular performance evaluations and provide constructive feedback to improve individual and team capabilities. requirements: - 6 months of tenure in a related position. - kpis or goals on target for the business unit within the last 3-month period. - no active disciplinary actions. - ability to work independently and as part of a team. benefits: - opportunities for professional growth and development. - a supportive and collaborative work environment. - competitive compensation and benefits package. location: medellin - fabricato - cra. 50 #38a-185, rincon santos, bello, antioquia time type: full-time...
Job overview the global head of quality oversees and manages all aspects of quality control and assurance to ensure that products and services meet or exceed customer expectations. key responsibilities: - develop, implement, and maintain an effective quality management system (qms) that aligns with industry standards and regulatory requirements. - establish processes and procedures for complaint handling, quality control, document control, corrective and preventive actions, and continuous improvement. - collaborate with procurement and supply chain teams to establish and maintain strong supplier quality management processes. requirements: - bachelor's degree in industrial engineering, operations management, or a related field (master's degree preferred). - proven experience in quality management roles (multi-site responsibility or global scope). - in-depth knowledge of quality management principles, methodologies, and tools (e.g., six sigma, lean). - strong analytical and problem-solving skills. we offer: - a collaborative and high-performing team environment. - ongoing training and development opportunities....
Job title: quality assurance specialist about the role: we are seeking a skilled quality assurance specialist with expertise in ecommerce domain knowledge and hands-on experience in playwright automation. key responsibilities: 1. analyze product requirements and develop effective test scenarios to ensure high-quality product releases. 2. design, write, and execute automated test scripts using playwright within an existing framework. 3. execute manual and automated tests, track defects, and ensure quality deliverables. 4. collaborate with cross-functional teams to drive business outcomes. 5. maintain accurate documentation of test results and qa processes. requirements: 1. strong understanding of testing methodologies and agile principles. 2. proficiency in writing test cases and automating them using playwright. 3. experience with tools like jira, bitbucket, and other qa utilities. 4. excellent verbal and written communication skills. about us: we are a global digital engineering company committed to delivering end-to-end digital solutions worldwide. we serve various industries including banking, healthcare, manufacturing, and retail, with strategic alliances with industry leaders. our growth has been consistent, with a focus on technological innovation and client success. we provide accommodations for individuals with disabilities....
Job title: quality control manager we are seeking a detail-oriented professional to lead the quality and development of our customer-facing knowledge base....
Quality assurance team leader we are seeking a highly skilled and experienced quality assurance team leader to join our team. the ideal candidate will have a strong background in quality assurance, excellent leadership skills, and the ability to motivate and inspire a team. the team leader will be responsible for overseeing the quality assurance process, ensuring that all tasks are completed to a high standard, and identifying areas for improvement. they will also be responsible for managing a team of quality analysts, providing coaching and training as needed, and collaborating with other departments to drive business results. this is an excellent opportunity for a seasoned professional to take on a challenging role and make a real impact on our organization. about the role key responsibilities: - oversight of quality assurance processes and procedures - leadership of a team of quality analysts - candidate selection and onboarding - performance management and development - collaboration with other departments to drive business results requirements to be successful in this role, you will need: - strong knowledge of quality assurance principles and practices - excellent leadership and communication skills - ability to motivate and inspire a team - strong analytical and problem-solving skills - ability to work collaboratively with other departments what we offer we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. please submit your application, including your resume and a cover letter, to be conside...
Scaled quality assurance expert we are an innovative technology firm specializing in tech transformation. our team of experts combines human expertise with ai to create scalable solutions....
Automation junior position we are seeking a skilled professional to fill this automation junior role. this position offers the opportunity to work with a diverse team focused on software services in various industries. key responsibilities - software testing - test automation - continuous improvement - maintaining confidentiality and ensuring data integrity in all job-related activities. requirements - 2 - 4 years of experience in automation - a strong understanding of software testing principles, methodologies, and the software development lifecycle - experience with test management tools - agile/scrum environment experience - familiarity with database testing - advanced english skills - the ideal candidate should be available to work early morning/europe hours, gmt+2. what we offer - an exciting growth journey and a commitment to employee development - a friendly, supportive, and humble working culture where teamwork is valued - opportunities for professional and personal growth - passionate, high-performing colleagues - we value results and well-being - referral program: enjoy rewards for recommending friends or colleagues who get hired - flexible pto and work programs - local holidays - remote work - work from anywhere - notebook provided about our company we believe our success lies in our people and building lasting relationships. you will be part of a dynamic organization with expert teams that can enrich your knowledge. our core values are: - trustworthy: building trusted relations with clients - adaptable: flexibility to adapt to complex environments -...
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