Company DescriptionWe are One Sutherland— a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it wholeheartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer lifecycle.Job DescriptionSutherland is seeking an attentive and goal-oriented person to join us as a Business Analyst for the NICE System program.The Business Analyst is responsible for requirement gathering, creating project documentation deliverables, data analysis, application configuration, writing SQL, and conducting unit and system testing on various customer billable projects.Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements. Ensure that complex customer business requirements are accurately captured, documented, communicated, and understood by developers, consultants, business, and technology management both internally at NICE and by customers.Lead and develop use/test cases and test data to deliver high-quality solutions, and support the customer and internal teams during all customer Acceptance Testing phases.Communicate and train others on NICE solutions—overall business value and process, as well as detailed features and functionality.Contribute to the team's continual improvement process by preparing System Development Life Cycle (SDLC) documents, including deliverables checklist, business requirements, design diagram specifications, QA & UAT test plans, and lessons learned.Use best practice methods, quality standards, and guidelines on all project phases.Travel to customer sites to conduct work professionally and organized.QualificationsProject experience – working as part of a teamStrong expertise with Microsoft ExcelExcellent customer-facing skillsExcellent organizational skills, ability to set own task lists and timelinesAbility and willingness to work under pressure in a highly dynamic environmentAnalytical ability – working with formulas, calculations, and dataBachelor's degree in a technical field (or equivalent)Experience implementing or using one of the following:Enterprise applications (e.g., Avaya, Siebel, Genesys, SAP)EAI tools (e.g., WebMethods, TIBCO)Reporting/business intelligence tools (e.g., Business Objects, Cognos) or database applicationsAdditional InformationAll your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr