Job Description: We foster a culture that values expertise, teamwork and innovation to deliver exceptional service. Cultivating your skills in our dynamic environment will elevate your career prospects. - Lead the team to deliver timely and quality service, ensuring total customer satisfaction. - Support the management team in maintaining business standards, health and safety protocols, and personnel matters. - Ensure prompt and accurate completion of all service requests by customers. - Maintain records and forms for receiving and/or releasing customer assets. - Follow established workflow procedures with direct reports. - Research and resolve service issues, implementing effective solutions. - Communicate strategic goals and objectives to drive business performance. - Investigate and problem-solve questionable data/reporting discrepancies. - Support the supervisory team in recruiting suitable staff members. - Manage attendance and coach staff to deliver high-quality service. - Supervise workloads, set team targets, and manage underperforming employees. - Adhere to desired standards of consistency, fairness, and honesty in personnel situations. - Implement standard policies and procedures across the business unit. - Coordinate staff training, ensuring subordinates adhere to established procedures. - Support the management team in maintaining facilities and employee health and safety. - Analyze service delivery performance using key performance indicators (KPIs). Category: Customer Service We are a global leader in storage and information management services trusted by thousands of organizations worldwide. Our mission is to protect what matters most to our customers - from everyday items to unique artifacts.