Purpose & Overall Relevance for the Organisation: - GBS, the engine that designs, builds and operates consistent adidas end-to-end business services & solutions globally to drive the transformation TO ONE ADIDAS enabling our Business Partners to focus on core business.- GBS prioritizes executing transitions, process and solution roadmaps. Implementing one service framework, performance measurements and GBS customer board. Furthermore GBS is driving the implementation of robotics process automation (RPA).- It is the overarching goal to move the adidas Group to a much more consistent, standardized and automated operating model with solid governance, architecture and operating model- The I2C stream is one of streams who is designing and implementing end to end services & solutions as Global Process Owner (GPO). GPO team can effectively cross-collaborate with multiple stakeholders to define the current and future state of adidas business and its processes, identifying issues and risks, suggesting mitigation strategies and driving towards technology solutions.- GBS Operations operate by executing Global Process Owner services and solutions.- I2C collaborates with the stakeholders in adidas to create a customer journey that exceeds the expectations of the customer & consumer.- Scope of I2C: - Credit and collection management - Dispute management - Customer Lifecycle (primary data and costing) - Key Responsibilities and General Accountabilities: - Analyze, develop new and adjust existing end to end processes/ services, standards or operational plans, and deliver results with direct impact on I2C stream, other streams and markets. - Work towards the GBS priorities, KPI’s, OKR and overall GBS roadmap - Manage and execute transformation initiatives including GAP analysis related to the GBS operation centers/markets and provide process competency with a specific focus on I2C - Develop and implement process standardization, harmonization and automation - Manage and execute process improvement initiatives on demand - Manage and execute new I2C systems/ technology/methodology roadmap and process change, upskill, train and execute - Support and Contribute at selection of tools, techniques and systems according to architectural requirements and demands - Provide input to identify improvement potential, problems and feasibility of process change with stakeholders through variance analysis and effective usage of data, create transparency on priorities, develop options / solutions and facilitate recommendations for preparing fact-based decisions ending into regular continuous improvements. - Support standardized reporting, measurements, KPI and ad hoc analysis in line with SLA’s together with Delivery Excellence team securing quality, timeliness, compliance and productivity of services and processes - Lead medium sized projects with the respective profound process and technical knowledge within the boundaries of time, cost & quality, focusing on the customers expectations, implement results and support sustainability of solution. - Provide expertise for I2C areas in line with latest taxonomy/GPD/ activity split, processes and technology towards operational and market finance teams - Support to the definition of policies, accounting standards and guidelines for process improvement - Manage and execute adaption of Group Finance Manual (including IFRS) into GBS operations centers and non GBS markets to secure standardization while ensuring compliance - Support the internal controls process and advice on improvement areas - Partner and collaborate as business partner with operations center, Corporate Finance, Management and market finance within the assigned area of responsibility, understanding customer needs and requirements (i.e. accounting, financial reporting, policy group finance manual interpretation, data governance/principles) - Get understanding of stakeholder requirements, collecting data, delivering analysis, problem resolution and support recommending options - Support I2C change management through design and delivery of prototype tools, with other functions and streams to operationalize accordingly - Ensure standardized data management processes and drive data quality improvement actions - Support business process stakeholders on the analysis of processes, proposing relevant improvements and facilitating the successful implementation - Provide expertise for operational processes or primary data related queries with your expert knowledge - Develop and implement adequate communication packages to present derived results, recommendations and solutions - Manage compliance and global process guidance - Key Relationships: - GBS VP’s - GBS I2C Director - Global GPO I2C, O2I, S2P, Controlling and Reporting, H2R - Operational I2C Teams in Operations Centers - GBS Global Governance - Corporate Finance, Corporate Accounting, Corporate Treasury & Taxes - Support Functions, i.e. IT - Other business function: Global Operati