**What is the role?** dotCMS is a cloud-based Universal CMS that is changing how enterprises do digital. We seek an individual who understands modern front-end development and has experience as a sales engineer in SaaS, content management, MarTech, or digital business spaces. As a **Solutions Engineer** at dotCMS, you'll play a crucial role in helping customers grasp the value proposition of dotCMS's solutions by aligning their needs, objectives, and challenges with the product's capabilities. The goal of a solutions engineering role is to participate in customer calls to identify their technical needs, goals, and challenges; recommend and prescribe a path forward; increase adoption by showcasing how dotCMS features could bring value to their business; build customer POCs that address specific requirements; and be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams. **What is dotCMS?** **Who are we, really?** At “the dot,” you’ll find a diverse team of authentic individuals who share the goal of building the most agile, scalable, and secure content management system, delighting customers, and having a lot of fun doing it. We’re a curious, innovative, and collaborative group that works from anywhere, having been 100% remote long before a pandemic required it. Working remotely is in our DNA, whether it’s to enjoy the beautiful views of new countries or just more “you” time outside of work. And since we don’t gather around the water cooler in an office, we like to gather around the cool waters of the Caribbean once a year for our regular off-site, where we blow off some steam and re-energize as a group. **Responsibilities** - Participate in customer calls to identify their technical needs, goals, and challenges and recommend/prescribe a path forward. - Increase adoption by presenting and showcasing how new and existing dotCMS features could bring value to their business. - Build customer POCs that address specific customer custom requirements. - Be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams. - Audit and review the existing implementation to help optimize it, lowering customer effort and increasing the value they receive from dotCMS. - Work with Customer Success to identify and document ways customers facing challenges can be stabilized. - Document recommended solutions and present them to the customer(s). - Be the dotCMS Product Expert within Customer Experience, helping Professional Services and Customer Success. - Lead all front-end and headless discussions with existing customers, including consulting, drafting SOWs, and documenting recommended best practices. - Use specific knowledge about dotCMS technologies to lower customer effort and increase the value delivered. - Work cross-functionally with Customer Success and other teams to improve customer health, adoption, and retention. **Why do we get excited about you** - 3+ years of experience in Engineering roles, working with modern Front-end technologies such as NextJS, Vue, and/or Angular. - 1 to 3 years in Solutions Consultant roles, selling within SaaS, or related industry experience. - Demonstrated client-facing experience, working with POCs, especially during post-sales processes. - Solid understanding of software architecture, cloud computing, APIs, integrations, and relevant programming languages. - Experience with JavaScript, Scripting, Docker, and CSS frameworks. - Excellent communication and interpersonal skills to effectively communicate technical information to non-technical individuals and to collaborate internally with other teams. - Demonstrated experience in presentation and interpersonal skills for building relationships. - Bachelor's degree in Computer Science, Engineering, or any related field. Equivalent experience would be considered. **Desirable Additional Characteristics** - Experience working with a Content Management Platform or similar technology is preferable. - Experience working with cloud technologies is a plus. - Experience working with Java is a plus. **Why should you join?** If you have great experience but are tired of being a cog in a giant corporate wheel, this job is for you. It’s a chance to create new SaaS offerings at an established, growing company with a mature product in use by major global organizations. Everything you do, every day, will make a huge impact on our company. Your work will be seen, felt and recognized and your past experience valued. - “dotCMS is at an exciting stage of growth. We recently welcomed world-class leaders in product, sales, and marketing and are now looking to add a sales executive to support our Head of Sales. We believe the next two years