As a reservations professional, you will be at the forefront of delivering seamless guest experiences. Your role will involve managing bookings, aligning with internal teams, ensuring accuracy in data, and supporting global clientele from contract to arrival. Key Responsibilities - Manage all hospitality sales reservations into systems with accuracy and attention to detail - Serve as the point of contact for hospitality sales guests from contract signing to day of arrival - Maintain comprehensive knowledge of rate plans, room types, and products across existing and new assets - Support hospitality sales clients by applying knowledge of offerings to deliver exceptional guest experiences - Maintain in-depth understanding of unique properties and their surrounding areas to communicate effectively with clients - Communicate proactively with property teams to align on weekly hospitality sales guest expectations and specific needs Requirements - At least 2 years of relevant work experience - Demonstrated proficiency in fundamental computer skills including word processing, Microsoft Excel, PowerPoint, and Outlook/Teams - Experience with Apaleo, Monday.com, and Hubspot CRM is a plus - Self-starter, results-driven, able to work independently and develop creative solutions to complex problems - Systematic and process-oriented mindset with strong administrative skills - Comfortable with change; thrives in dynamic, ever-changing environments - Team-oriented mindset; ready to support teammates beyond designated responsibilities - Compassionate and dedicated to guest support - Accountable and action-oriented with a strong sense of ownership - Detail-focused for accuracy in data entry and big-picture strategic analysis - Excellent communicator with a habit of documenting decisions and sharing updates regularly Benefits - 5 days work week - Work from home arrangement - Indefinite term type contract - 20 vacation days in total (5 extra leaves convertible to cash) - Fully-customized laptop and peripherals - Direct exposure to our clients - Diverse and supportive work environment - Unlimited upskilling through Emapta Academy courses What We Offer - State-of-the-art facilities - Competitive compensation - A supportive work environment that fosters professional growth - Opportunities for career advancement We are committed to excellence and strive to create a positive impact in our community. Join us and contribute to our legacy of transforming global outsourcing.