The Payroll Support Specialist is responsible for receiving and responding to payroll-related inquiries from both internal team members and external employees This includes resolving paycheck discrepancies, verifying employment details, and offering quick, professional support across phone, text, and email This position plays a key role in ensuring a positive employee experience, helping people feel heard, respected, and informed Be the friendly voice on the other end of our VOIP phone system, answering payroll calls and promptly responding to any voicemail messages Timely text communication