The payroll support specialist is responsible for receiving and responding to payroll-related inquiries from both internal team members and external employees. this includes resolving paycheck discrepancies, verifying employment details, and offering quick, professional support across phone, text, and email. this position plays a key role in ensuring a positive employee experience, helping people feel heard, respected, and informed. be the friendly voice on the other end of our voip phone system, answering payroll calls and promptly responding to any voicemail messages. timely text communication is key! reach out to employees quickly to address issues and share updates—your sense of urgency and commitment to follow-through will make a big difference. make great use of bullhorn to log and track employee inquiries, notes, and documentation related to individual profiles. create yammers to keep everyone informed about payroll updates or any ongoing issues, fostering communication with payroll and company leadership. when needed, transfer calls to the appropriate internal department to ensure resolutions are handled efficiently. help employees navigate common payroll concerns like lost checks, address changes, and paycheck discrepancies. handle employment verifications from agencies such as the department of labor, child support services, and other governmental entities, generating verification letters as required. pull data and manipulate reports to assist with metrics, compliance tracking, and internal dashboards. use the sense messaging platform to share clear updates with t...
As an onboarding specialist, you’ll be a key point of contact for new employees, ensuring they’re fully prepared and supported before their first day on the job. from paperwork and compliance to proactive communication, you’ll make sure every new team member has a smooth and welcoming start. deliver exceptional support through phone and email to both internal team members and our workforce. skillfully handle a high volume of calls while keeping a cool head under pressure. assist new employees every step of the way through the onboarding paperwork process. meticulously complete and review i-9 forms, and submit e-verify cases to ensure adherence to federal regulations. leverage bullhorn ats to monitor applicant progress, key onboarding milestones, and document completion. respond to general questions regarding new hire documentation, payroll, tax credit initiatives, and timecards. maintain proactive communication with new hires prior to their start date, confirming essential details like work schedules, reporting instructions, and contract terms. adhere to company policies and procedures to guarantee consistency and compliance. consistently demonstrate a high level of professionalism and service in interactions with the workforce. collaborate effectively with colleagues and showcase adaptability in a dynamic work environment. work independently and take the initiative to manage onboarding-related responsibilities. support other departments by tracking and reporting kpis and metrics. perform additional administrative or hr-related tasks as assigned. requirements previous exper...
Process. utilize its expertise to extract, transform, and analyze large datasets from diverse sources, extracting kpis and meaningful insights for several business areas and stakeholders. develop reports, dashboards, and visualizations using bi tools like looker and tableau to communicate insights effectively to stakeholders **requirements**: - +1.5 year of experience in sql and python/javascript for data analysis. - experience in bi tools (google looker studio, tableau, etc) - previous experience in working with time series analysis and forecasting techniques. - familiarity with automation tools and concepts. - strong proficiency in google sheets and data manipulation. - excellent problem-solving skills and ability to work both independently and collaboratively. - familiarity with versioning control (gitlab) - familiarity with microservices and serverless architecture, in order to leverage data from various sources seamlessly. - experience with api usage for data retrieval - ability to develop custom apis for data integration. - knowledge in creating custom extract, transform, load (etl) processes to handle unique data integration requirements. - understanding of natural language processing (nlp) or sentiment analysis techniques to extract insights from textual data. - familiarity with social analytics trends analysis **benefits**: - indefinite-term contract with full colombian benefits. - colombia residents only...
As a graphic designer, you are responsible for creating physical or digital visuals to communicate a specific idea. in a creative designer role, you won’t just be tasked with just creating visuals, but often also the ideas, concepts, and innovations of it. a motion graphics designer works with animation, audio, and visual effects to create moving content and graphics for various media, such as television, the internet, and film. motion graphic designers work with creative teams to incorporate design elements into a project. **requirements**: - more than 1 year of experience as motion designer - working with various design programs such as photoshop, illustrator, and other video tools. - desirable experience on user interfaces (ui) and user experience (ux) design. **responsibilities**: - thinking creatively to generate visuals that connect with an audience. - internalizing insights from market research based on users’ behaviors and trends - design principles: as a creative designer, you’ll need to know how to bring elements together, like color, imagery, and text, to convey a message. - ideation: you’ll generate and develop new ideas that align with the client’s needs. - collaborate, brainstorm, and strategize with multiple teams or clients on a wide range of materials that may include web pages, presentations, programming collateral, signage, internal communications, newsletters, and marketing materials. - creating motion designs for social media platforms such as meta and instagram - selecting audio, visuals, typography, and other design elements - w...
As a quality assurance analyst, your primary role will be to uphold the highest standards of quality within the company. this includes performing regular audits, providing feedback, conducting coaching sessions, following up on action plans for underperforming and medium-performing agents, and providing necessary training for new team members to ensure they meet our standards. **audits and feedback**: your role involves conducting weekly audit sessions, known as these audits following the company format. **requirements**: **key responsibilities**: **a) audit and feedback sessions**: conducting a minimum of two weekly audit sessions, known as one-on-ones, per employee, utilizing the company's designated formats, tools, or software. each audit is to be followed by a 20-minute coaching session. **b) actionable items agreement**: ensuring mutual agreement with the agent on actionable items resulting from each audit. **c) action plan realism and prioritization**: confirming that chosen actionable items are realistic, prioritized according to critical business needs, and limited to 1-3 per session. **d) follow-up and documentation**: making sure each actionable item discussed has a follow-up plan, and is thoroughly documented for future reference. **e) monitoring calls and processes**: monitoring all calls via the company app, and overseeing backoffice processes to ensure compliance with quality standards. **f) addressing repeated areas of opportunity**: escalating cases to the team leader for potential disciplinary action if an area of opportunity r...
On work assignments to maintain and enhance the wordpress environment. design and execute engineering experiments to create workable solutions. prepare plans with detailed drawings that include project specifications and cost estimates. an ability to work closely with the customer to develop requirements and user stories. willingness to take on challenges and changing priorities. be willing to learn new processes and technology to broaden their scope of responsibilities and their ability to work independently. **requirements**: - more than 2 years of development experience with wordpress - experiment design tools experience (adobe, google optimize, optimizely, etc.) - experience working with a variety of wordpress plugins - supported the use of custom wordpress themes and plugin development - working knowledge of sql, javascript, html, and css - experience with php development and php frameworks - experience setting up development environments - familiarity with code versioning tools (github) - designing and managing the website back-end including database and server integration. - knowledge of security controls - experience designing and developing responsive design websites - comfortable working with debugging tools like firebug, chrome inspector, etc. - troubleshooting content issues. - ability to understand css changes and their ramifications to ensure consistent style across platforms and browsers - ability to convert comprehensive layout and wireframes into working html pages - knowledge of how to interact with restful apis and formats (json, ...
As an onboarding specialist, you’ll be a key point of contact for new employees, ensuring they’re fully prepared and supported before their first day on the job from paperwork and compliance to proactive communication, you’ll make sure every new team member has a smooth and welcoming start deliver exceptional support through phone and email to both internal team members and our workforce […] meticulously complete and review i-9 forms, and submit e-verify cases to ensure adherence to federal regulations […] respond to general questions regarding new hire documentation, payroll, tax credit initiatives...
The payroll support specialist is responsible for receiving and responding to payroll-related inquiries from both internal team members and external employees this includes resolving paycheck discrepancies, verifying employment details, and offering quick, professional support across phone, text, and email this position plays a key role in ensuring a positive employee experience, helping people feel heard, respected, and informed be the friendly voice on the other end of our voip phone system, answering payroll calls and promptly responding to any voicemail messages timely text communication...
As an onboarding specialist, you’ll be a key point of contact for new employees, ensuring they’re fully prepared and supported before their first day on the job. from paperwork and compliance to proactive communication, you’ll make sure every new team member has a smooth and welcoming start. - deliver exceptional support through phone and email to both internal team members and our workforce. - skillfully handle a high volume of calls while keeping a cool head under pressure. - assist new employees every step of the way through the onboarding paperwork process. - meticulously complete and review i-9 forms, and submit e-verify cases to ensure adherence to federal regulations. - leverage bullhorn ats to monitor applicant progress, key onboarding milestones, and document completion. - respond to general questions regarding new hire documentation, payroll, tax credit initiatives, and timecards. - maintain proactive communication with new hires prior to their start date, confirming essential details like work schedules, reporting instructions, and contract terms. - adhere to company policies and procedures to guarantee consistency and compliance. - consistently demonstrate a high level of professionalism and service in interactions with the workforce. - collaborate effectively with colleagues and showcase adaptability in a dynamic work environment. - work independently and take the initiative to manage onboarding-related responsibilities. - support other departments by tracking and reporting kpis and metrics. - perform additional administrative or hr-related tasks as assigned. ...
The payroll support specialist is responsible for receiving and responding to payroll-related inquiries from both internal team members and external employees. this includes resolving paycheck discrepancies, verifying employment details, and offering quick, professional support across phone, text, and email. this position plays a key role in ensuring a positive employee experience, helping people feel heard, respected, and informed. - be the friendly voice on the other end of our voip phone system, answering payroll calls and promptly responding to any voicemail messages. - timely text communication is key! reach out to employees quickly to address issues and share updates—your sense of urgency and commitment to follow-through will make a big difference. - make great use of bullhorn to log and track employee inquiries, notes, and documentation related to individual profiles. - create yammers to keep everyone informed about payroll updates or any ongoing issues, fostering communication with payroll and company leadership. - when needed, transfer calls to the appropriate internal department to ensure resolutions are handled efficiently. - help employees navigate common payroll concerns like lost checks, address changes, and paycheck discrepancies. - handle employment verifications from agencies such as the department of labor, child support services, and other governmental entities, generating verification letters as required. - pull data and manipulate reports to assist with metrics, compliance tracking, and internal dashboards. - use the sense messaging platform to share ...
We are looking for an equipment coordinator to join superstaff. this person will responsible for processing equipment orders placed by equipment sales force; coordinating, staging, and delivery of equipment orders; acting as a liaison between equipment specialist, service managers, manufacturers, and distribution centers regarding equipment orders; receiving and responding to internal and external customer inquiries; resolving equipment related issues/problems; working with regions to maintain regional inventory; processing vendor claims. responsabilites. - processes quotes and orders upon receipt of completed paperwork (i.e. deposits, financing docs, signed quote, signed sales agreement, customer po if necessary) and makes a customer file for the purchase. - carefully proofreads purchase orders and billings for errors. - checks gross profit on equipment orders by ensuring that the correct vendor cost is recorded on the sales order and understands commission structure and maintenance screen. ensures that proper approval is obtained for low gp orders. - act as client liaison for local manufacturer representatives to assist es with credits and special deals. - works with financing partners to provide them with all necessary documentation for financing. - updates financing partners on a regular basis and responds to questions in a timely fashion. - is educated and stays informed on equipment and manufacturer promotions. ensures that po’s are cut in order to meet pricing/promo deadlines. - coordinates all ship dates with specific install dates. updates po’s and baseca...
The marketing associate will support the marketing team in planning, executing, and tracking marketing campaigns and initiatives. they will assist in creating and editing marketing materials, managing social media platforms, conducting market research, and analyzing campaign data to optimize marketing strategies. **responsibilities**: - assist in the development and execution of marketing campaigns and initiatives - create and edit marketing materials, such as brochures, presentations, and website content - manage social media platforms and engage with online community - conduct market research to identify trends and opportunities - analyze campaign data and provide insights and recommendations - support in organizing events and trade shows - coordinate with internal and external stakeholders to ensure timely delivery of marketing materials **requirements**: - bachelor's degree in marketing or related field - previous experience in marketing or related roles preferred - proficient in microsoft office suite - knowledge of social media platforms and digital marketing tactics - excellent communication and interpersonal skills - strong analytical and problem-solving abilities - ability to work independently and as part of a team - detail-oriented and highly organized **benefits**: - indefinite-term contract with all social benefits...
We are looking for a cybersecurity engineer for our client to keep them safe through monitoring and response to active threats, vulnerabilities, and security incidents. continually improve our client's security stance by suggesting and assisting with implementation of improvements, ranging from small-scale changes to organization-wide initiatives that reduce the likelihood of a cybersecurity incident. empower our client's associates to make good security decisions through regular awareness campaigns and targeted training. - act as a liaison between our client and the security vendors - lead our security and awareness training, including regular internal phishing campaigns - triage any alerts to determine the appropriate method and criticality of response - troubleshoot problems with security tools, and work with the vendor’s support to resolve them - handle potential security breaches and incidents, providing timely updates to benco regarding security incidents - provide proposals for new security initiatives or enhancements - constantly monitor for current threats that may impact our client and the tools we use, and advise on how to avoid them - prepare, document, and update standard operating procedures and policies. system configuration standards. acceptable use policies. compliance and regulatory policies - configure, monitor, and troubleshoot infrastructure security devices **requirements**: - a thorough understanding of cyber security protocols and best practices. - understanding of regulatory and compliance including pci-dss, hipaa, ccpa, nist, and gdpr...
We are looking for a customer experience specialist to be responsible for receiving and responding to external and internal customer inquiries, issues and orders; resolving issues/problems. senior representative also serves as a training and information resource to customer experience specialists. **requirements**: - logs in phone on time as scheduled each day for a total of 7 hours, unless otherwise instructed. - ensures that all communications with customers (external/internal) are courteous, cordial, business-like and timely. - accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales. - effectively uses crm; demonstrates knowledge and proper use of crm; enters and records requests on all follow-ups, new accounts, account changes, new item numbers, bulk plan changes, backorder cancellations; enters customer service notes. - effectively researches products directly with vendors or through the internet. - efficiently sends information to customers upon request. -product and services literature. - efficiently contacts customers to obtain information to resolve complaints; researches non-stock refusals; butler, endo. - efficiently monitors prelude queues, i.e. aoh and suspended orders. - utilizes the voc database effectively, adhering to the instructions as outlined in the voc guide. - accurately enters credit card transactions while on the customer call or processes through outsystems as required. - completes bluchip redemptions and appropriately explains program to customers as needed. - s...
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