Job Title: Supervisor, Training & Quality Job Description: The Supervisor, Training & Quality is responsible for assisting with the analysis, scheduling, and implementation of all classroom training and Transactional Monitoring in support of assigned client programs to ensure superior workforce preparation. They will support Transactional Monitoring clients with multiple programs or lines of business across multiple sites/geographies. This includes supervising Evaluators and Trainers supporting their portfolio. The position fosters client and departmental relationships to reduce costs, improve performance, and increase revenue. They are responsible for the overall direction, coordination, and evaluation of the department. Career Path Policies: - The game-changers must have the approval of their immediate supervisor to apply for the call. - Required tenure: 6 months. - Performance requirement: KPIs or goals on target for the last 3 months. - No active disciplinary actions. - Participation in only one process at a time. - Compliance with the Corporate University learning paths. - Must remain at least 6 months in the current position before applying for another call. - If the same call is launched multiple times, not selected candidates cannot apply for the same position for the following 2 months. - The process may be performed outside working hours; availability in free time may be required. - Additional guidelines related to legislation or client policies will be documented accordingly. Location: COL Medellin - Fabricato - Cra. 50 #38a-185, Rincon Santos, Bello, Antioquia Language Requirements: (Specify language requirements) Time Type: Full time Notice: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents . #J-18808-Ljbffr