Apply now if you're ready to lead a fast-moving call center team in Cali. We're hiring a Team Leader to manage daily operations for a growing call center. You'll coach agents, track performance, and make sure targets are hit. No fluff. Just clear goals, real responsibility, and a team counting on you. This job is onsite. You must live in Cali, Colombia. What you'll do: - Lead and support a team of call center agents - Monitor daily KPIs and team performance - Handle escalations and resolve customer issues fast - Give feedback and coach team members - Report team results to upper management - Help with training new hires You need to have: - 1+ year of experience managing a call center team - Strong leadership and communication skills - Ability to work under pressure and hit goals - Good problem-solving skills - Must be based in Cali, Colombia (no remote work) Pay: $1120 USD/month This role is for someone who takes ownership and knows how to lead. Ready to take the next step? Apply now.