Pioneering cutting-edge solutions for a healthier tomorrow: Our organization is a leading medical products and technologies company, dedicated to delivering innovative care management solutions across the globe. We're seeking an experienced IT Business Intelligence (BI) Support Engineer to join our team. The ideal candidate will be responsible for ensuring seamless performance of our BI tools and systems, providing top-notch support to users, and driving process improvements. This role involves both technical support and project work: - Provide comprehensive technical assistance by responding to and resolving tickets from various business areas, as well as internal team requests - Troubleshoot and resolve complex issues while meeting established SLAs and maintaining exceptional service standards - Collaborate on BI projects and contribute to the development of new solutions and enhancements - Monitor and maintain the performance, availability, and security of BI tools and platforms - Develop and maintain documentation for BI system configurations, processes, and standard operating procedures - Conduct regular system audits to identify and address potential issues proactively - Assist in the integration of BI tools with other enterprise systems and databases - Train users on the effective use of BI tools and promote best practices within the organization - Proactively identify solutions and communicate effectively with stakeholders to ensure optimal BI system performance - Collaborate with BI analysts and IT team members to implement enhancements and new features in the BI system To succeed in this role, you'll need: - Proven experience in a BI Support position or similar role with a strong understanding of BI tools and technologies - Strong proficiency in Power BI with experience in development and administration - Solid experience with Snowflake, Azure Databricks, dbt (data build tool), Azure Logic Apps, and ETL processes - Familiarity with data warehouse design principles and Microsoft SQL Server Management Studio (SSMS) - Excellent communication skills in English with the ability to explain technical concepts to non-technical users and collaborate effectively with diverse stakeholders - Strong analytical and problem-solving abilities with a proactive approach to identifying and resolving issues - Customer service orientation with a commitment to meeting service level agreements and response times Bonus requirements include: - Microsoft Fabric experience - Experience with Power Automate - Previous experience working with cross-functional business teams Please note that all legitimate recruitment efforts will come through official channels. Be cautious of scams and do not disclose personal information or pay fees. We offer equal employment opportunities for all employees and applicants. Please apply directly through our official channels to avoid any confusion.