Job Title: Quality Assurance Manager Are you a seasoned quality professional looking for a new challenge? Do you have experience in managing teams and driving process improvements? As a Quality Assurance Manager, you will be responsible for leading the Service and Capabilities team in achieving high levels of process performance. This includes establishing performance objectives, monitoring and analyzing process metrics, and implementing corrective actions to ensure operational efficiency. You will also oversee the team's work allocation and priorities, ensuring that they are aligned with company goals. Additionally, you will be responsible for mentoring and developing team members, as well as providing inspirational leadership to foster a strong team culture. Key responsibilities include: - Leading the Service and Capabilities team to achieve high levels of process performance - Establishing performance objectives and overseeing their implementation - Monitoring and analyzing process metrics to identify trends and deviations - Implementing corrective actions to ensure operational efficiency - Mentoring and developing team members - Providing inspirational leadership to foster a strong team culture Requirements: This is a hybrid role based in Bogotá, requiring a unique blend of technical and business skills. - Bachelor's degree - Five years of experience working with Quality Management systems, preferably in the medical device industry - Proven experience as supervisor or relevant role - Fluent in English - Good understanding of GDP and its implementation - Knowledge of Complaint Handling, Product Hold Order and Non-conforming processes strongly desired Benefits: We offer a competitive salary and flexible benefits package designed to support your career and life stage. Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position.