Customer Experience Specialist We're seeking a skilled Customer Experience Specialist to join our team. In this role, you'll be responsible for delivering exceptional customer service and support. - You will be the primary point of contact for customers, handling inquiries, concerns, and issues in a professional and courteous manner. - Your goal will be to resolve customer complaints and concerns efficiently, while also providing solutions that meet their needs. - You will work closely with internal teams to ensure seamless communication and resolution of customer issues. Requirements: - Bachelor's degree or equivalent required. - Excellent communication, problem-solving, and interpersonal skills. - Able to work in a fast-paced environment and adapt to changing priorities. - Intermediate proficiency in computer software and applications. - Ability to speak English fluently (80% - 90%). - Financial services or banking background preferred. - Flexible schedule, including weekends, overnights, and holidays. About Us: We are a leading provider of customer experience management solutions. Our mission is to deliver exceptional experiences that exceed our clients' expectations. What We Offer: - A dynamic and supportive work environment. - Ongoing training and development opportunities. - A competitive compensation package.