Help Desk Support Role This full-time contractor position involves delivering high-quality remote support to clients. Key Responsibilities: - Resolve user issues promptly and professionally via phone/video/tickets. - Manage 15-20 active tickets per shift, meeting defined service level agreements (SLAs). - Monitor network, server, and backup alerts; investigate or escalate as needed. - Troubleshoot Microsoft 365, Google Workspace, Windows servers, printers, and basic network faults. - Install software, configure systems, and perform remote desktop tasks. - Accurately document incidents, root causes, and resolutions in the knowledge base. - Create and maintain client-specific guides/SOPs for recurring issues. - Escalate complex problems to Tier-2/3 engineers with detailed diagnostics. Requirements: - Excellent technical skills, particularly in troubleshooting Microsoft 365, Google Workspace, Windows servers, printers, and basic network faults. - Strong problem-solving abilities and analytical thinking. - Excellent communication and interpersonal skills. - Able to work in a fast-paced environment and manage multiple tasks simultaneously. Benefits: - Competitive compensation: $1,200-$1,500 per month (DOE) - Access to a perk marketplace with instant discounts on various services - Access up to 50% of approved earnings before payday - On-time, in-currency pay - Structured career ladder and certification reimbursements