**Fully Remote Work** **What will be your challenge?** The customer Relationship area is one of Sensedia's main strategies, which has the mission to promote relationship actions focused on unique and innovative experiences, identifying points of improvement in the customer journey, improving the cost-benefit perception and promoting brand differentiation. For this we need reinforcements and we have an open opportunity for a **Junior Customer Experience Analyst.** **What will be your responsibility?** Here you will find a dynamic and flexible team that values and respects diversity, freedom and autonomy. The Customer Relationship team understands that our success is based on our relationship with our customers, so we need to create and deliver memorable experiences that convey Sensedia's culture. Daily, you will be responsible for developing smart actions that contribute to increasing customer loyalty and satisfaction. You will be part of a dynamic and fun team, transmitting the Sensedia way of being in all events and actions, whether online or in person! **What will you do?** - Keeping an eye on the market, news and trends to identify topics and opportunities for new content and materials. - Planning and organization of activities. - Propose, create, monitor and execute actions according to the stages of the customer journey, for example, activation of new accounts, initiation/delivery of projects, and various celebrations and events (when possible and safe to do so). - Follow up on the stages of quotation, production, delivery and shipment of various materials. - Develop scripts and dynamics for actions, prioritizing the company's strategy. - Monitor and analyze the progress of the main metrics of the action (number of people impacted, traffic on the registration page, lead generation by registrants, etc.). - Control expenses, payment flow and tracking of budgets and invoice releases and purchase requisitions. - Structure, control and update the budget of the actions. - Interface with internal areas. - Establish and oversee the shipping and receiving of promotional kits for marketing and relationship actions. - Control incoming and outgoing stock keeping organized the stock of communication material and gifts. **What do you need to be part of our team?** - Resilient and able to handle pressure and a sense of urgency. - Solve problems in an agile and creative way at all times. - Strong experience with processes and knows how to relate to different profiles of people. - Know how to deal with unforeseen events. - Have experience in planning and executing actions for the customer. - To know the stages of the sales cycle and the customer's life cycle. - Excellent Communication skills. - Manage multiple ongoing projects and prioritize activities. - Maintain focus on results and manage deadlines. - Know the service structure of the commercial area. - Proficient in Excel and presentations. **About Sensedia** Sensedia is in the Gartner Magic Quadrant and the Forrester Wave as a Visionary, Strong Performer and Leader. We are specialists in APIs, Architecture Services and Modern Integration, with Global operations and also increasing our operations in other countries in Europe and Latin America. Currently, more than 120 enterprise customers use our platform and services, such as Netshoes, Petrobras, Multiplus, SulAmerica, Globo, Bayer, Neon Bank, Getnet, Cielo, Natura, DXC Technology, Thyssenkrupp, Starbucks, etc. To be one of us you have to be passionate about innovation and willing to create new digital experiences for our customers. This is our fuel. This is our commitment.