**Learning Specialist - United HealthCare**: - Req ID#: 317188- Bogotá, CO Cali, CO Barranquilla, CO**Learning Specialist - United HealthCare**: - Operations**OPEN TO **_ALL SITEL AGENTS AND STAFF_** **JOB SUMMARY**: Create and/or implement training plans and programs to develop the CSRs product skills. In charge of the assigned CSRs learning curve development, leading classroom training for the assigned products, compiling statistical analysis of language development quality trends and operational performance in the initial stages. **RESPONSIBILITIES**: - Delivers English Language Neutralization programs while adhering to designated training materials and schedules. - Delivers and support program training and miscellaneous training. - Acts with a sense of urgency when modifications are needed with respect to training materials or programs and provides necessary feedback to the Learning Manager. - Creates a positive learning environment to promote high employee morale amongst trainees. - Assesses the readiness of associates and staff in training to perform job functions. - Maintains current knowledge of all Sitel and account specific policies, procedures, systems and products. - Contributes to the ongoing improvement processes within the business for Sitel and its Clients. - Performs all other duties as assigned by Learning Manager including but not limited to: new hire training, ongoing training, training reporting, support to operations and site level trainings. **EDUCATION**: - Preferred bachelor’s Degree (not required) in Education, Modern Languages, Business Management, Engineering and/or any similar. Any studies in these areas. **EXPERIENCE**: - Minimum 6 months in Contact Centers, any training/development staff roles in the BPO industry are a plus. - Demonstrated excellent performance in current role (at least 85% attainment in current role’s scorecard). - Prior teaching experience is a plus. **SKILLS REQUIRED**: - In-depth ability to understand operations. - Superior verbal and written communication skills in both English and Spanish languages. - Must have excellent presentation skills in group and individual settings. - Proficient in material creation. - Must have excellent interpersonal and communicative skills. - Must have strong leadership skills, with proficiency on handling groups. - Exercises superior creative resolution skills. - Demonstrates flexibility and adaptability to change in the work environment including but not limited to schedule changes. - Strong teamwork skills. - Must be proficient in MS Office software packages (Word, Excel, PowerPoint). **Learning Specialist - United HealthCare**: **Job Segment**:Statistics, Learning, BPO, Engineer, Business Manager, Data, Human Resources, Operations, Engineering, Management