Company Overview: Flxpoint is a leading provider ofe-commerce automation software, dedicated to empowering onlineretailers and merchants to streamline operations and maximizegrowth. We are committed to delivering exceptional customerexperiences and ensuring our clients' success through innovativesolutions and dedicated support. Position Overview: Flxpoint isseeking a talented and motivated Senior Product Specialist to joinour team. As a Senior Product Specialist, you will play a key rolein providing ongoing support to Flxpoint's customers via emailticketing and pre-scheduled Zoom meetings. In addition, you willlead new client onboarding projects, lasting from 4 to 16 weeks. Aspart of providing support and leading onboarding projects, you willwork closely with a variety of internal teams to assist customersin issue resolution, training, and project planning and management. Your Mission: - Manage and ensure a successful transition fromSales to Onboarding to Go-Live - Lead 8-15 onboarding projects at atime - Provide best-in-class customer support to Flxpoint users, inan efficient, human and natural manner - Coordinate with internalteams to promote issue resolution, product enhancement andimproving the overall customer experience Qualifications: -Bachelor's degree in Communications, Marketing, InformationTechnology, or related field, or relevant prior experience -Excellent command of written English, with the ability to translatetechnical concepts to user-friendly language - Strong communicationskills, with the ability to speak/write in a clear, concise, andengaging manner. - Experience with SaaS/support tools andplatforms, such as Zendesk, Hubspot, Jira, Notion and Slack -Ability to lead implementation projects with key accounts,demanding professionalism and project management - Familiarity withe-commerce platforms and technologies is a plus. - Self-motivatedand detail-oriented, with the ability to manage multiple projectsand priorities in a fast-paced environment. Why Join Us AtFlxpoint, we offer a supportive and collaborative work environmentwhere creativity and innovation are encouraged and valued. As amember of our team, you will have the opportunity to make ameaningful impact and contribute to the success of our customersand our company. #J-18808-Ljbffr Marketing