At NeuraFlash, we strive to push the boundaries of innovation in AI and technology. Salesforce Consultant Role - Job Type: Full-time - Location: Flexible Options This role involves working as a Salesforce Consultant with our team. As a consultant, you will be responsible for configuring Salesforce Service Cloud Voice and Amazon Connect solutions, developing technical requirements and specifications, and collaborating with our Artificial Intelligence team to create innovative Salesforce solutions. We are seeking an experienced professional with a strong background in Salesforce configuration, development, and project management. Your skills will help us deliver exceptional customer experiences through intelligent workflow solutions. The ideal candidate will have 1+ years of experience in a hands-on position, with a solid understanding of Customer Service and Contact Center Operations. They should also possess excellent communication and problem-solving skills, along with the ability to adapt to changing requirements. You will collaborate with our cross-functional teams to identify business requirements and develop tailored solutions that meet customer needs. This includes creating visual diagrams illustrating customer business processes, facilitating business process reviews, and crafting user stories based on customer requirements. We value creativity, teamwork, and continuous learning. Our company culture emphasizes flexibility, collaboration, and celebrating milestones together. Whether you work from home or one of our regional hubs, you'll be part of a dynamic team committed to driving excellence in AI-powered transformation. Key Responsibilities: - Configure Salesforce Service Cloud Voice and Amazon Connect solutions - Develop technical requirements and specifications for customers and the technical delivery team - Create visual diagrams illustrating customer business processes - Craft user stories based on customer requirements - Collaborate with our Artificial Intelligence team to create innovative Salesforce solutions Requirements: - 1+ years of project experience in a hands-on position - 1+ years of experience with Salesforce in a development or configuration capacity - Understanding of Customer Service and Contact Center Operations - Solid understanding of Salesforce Platform and its architecture - Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce Preferred Qualifications: - Salesforce Certifications (Salesforce Service Cloud, Experience Cloud, or Sales Cloud) - Detailed-oriented and strong team player with great communication skills Nice-to-Haves: - Contact Center architecture knowledge - Working knowledge of voip communication protocols like SIP, WebRTC What We Offer: - A flexible work environment with remote options - Ongoing training and skill-building opportunities - A collaborative and dynamic team environment - Competitive compensation and benefits package