Credit and Collections are responsible for performing daily activities such as Dunning and Collection, Dispute management, and Credit Management. The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardization, tools implementation, and other ad hoc projects. Key Responsibilities and General Accountabilities: Handle complex Customer Portfolio with high impact in the business Establish a close and trustful relationship with the Customer, proactively anticipating issues Ensure timely collection of receivables by working closely with the customer and other finance teams and resolving the causes of non-payment Drive timely collection by following up on overdue invoices with customers, collection agencies, and end consumers Manage customer relationships, including problem resolution and root cause analysis, and propose solutions to the area manager Assess & review the credit risk on the customer regularly, calculate, and suggest the required credit limits Decide on the release of blocked orders and ensure their timely release Provide insights into the development of the accounts receivable position of the customer to sales and finance teams Act as the first point of contact for process-related issues and escalations Manage relationships with customer service and other stakeholders in the business Identify improvement opportunities and support their implementation Lead process and improvement-focused projects for Credit and Collections Support ongoing projects for the implementation of technology solutions Ensure the lowest possible write-off for uncollectible balances Provide insights into the calculation of the required provision for uncollectable balances Support requests from partner Finance departments Establish and maintain strong financial controls over the work performed Act as backup for the Team Leader, supporting day-to-day team organization and task allocation Support Team Leader in reporting area KPIs and following up on improvements implementation Knowledge, Skills, and Abilities: Strong Finance Acumen Experience in a Shared Service environment or similar is a plus Ability to read, write, and communicate in English and Spanish in a business setting Attention to detail and high customer orientation Strong problem-solving and analytical skills Highly results-driven and self-motivated team player Curious and growth mindset; eager to learn and approach subjects outside of comfort zone, look beyond the obvious Availability to travel for periods of 3 to 4 weeks Requisite Education and Experience / Minimum Qualifications: 3-5 years relevant work experience in the accounting/business area Broad and deep theoretical understanding of the job function Solid experience with SAP At adidas, we have a winning culture. To win, physical power is not enough. Just like athletes, our employees need mental strength in their game. We foster the athlete’s mindset through behaviors that we want to enable and develop in our people, which are at the core of our unique company culture. This is how we win while playing fair. COURAGE: Speak up when you see an opportunity; step up when you see a need. OWNERSHIP: Be proactive, take responsibility, and follow through. INNOVATION: Be curious, test, and learn new and better ways of doing things. TEAMPLAY: Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules and hold yourself and others accountable to our standards. RESPECT: Value all players, display empathy, be inclusive, and show dignity to all. At adidas, we believe embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a competitive advantage. We recruit talent and develop our people to reflect the diversity of our consumers and communities, fostering a culture of inclusion that engages our employees and connects our brand with our consumers. #J-18808-Ljbffr