A Waiter/ess is responsible for delivering exceptional Guest and Member experiences while showcasing extensive knowledge of menu offerings. Key Responsibilities: 1. Manage guest queries in a friendly, timely, and efficient manner. 2. Serve alcoholic and non-alcoholic beverages according to licensing and liquor regulations. 3. Maintain knowledge of the menu and all products. 4. Ensure mis-en-place is well stocked at all floor stations. 5. Follow correct reporting procedures if issues arise. 6. Ensure food and beverage orders meet quality standards and are delivered promptly. 7. Practice Hilton grooming standards, including uniform dress code, cleanliness, and personal hygiene. 8. Comply with hotel security, fire regulations, and all health and safety legislation. Requirements: - Positive attitude - Good communication skills - Commitment to high levels of customer service - Excellent grooming standards - Flexibility to adapt to various work situations - Ability to work independently or as part of a team Hilton is a leading global hospitality company committed to delivering outstanding guest experiences. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create memorable experiences worldwide.